Building Multicultural Relationships

In recent years and through the advancement of digital communications, our world has become smaller. More teams are working remotely and cross-culturally, so understanding culture has become more important than ever before.

This session will help you to define what culture means and how it influences your behavior, as well as the behavior of others. It will help you uncover the layers of culture that make us unique, and the ways to minimize the assumptions and judgements we make of those we engage with. Overall, it will strengthen your ability to communicate cross-culturally clearly and with impact, developing deeper relationships with your network

• The different types of culture that can exist

• Understand the difference between surface culture and deep culture

• The characteristics of culture and how it evolves

• The cultural competence scale

• Managing emotional, cognitive and practical challenges

• Group exercise to explore the ‘The Think, Feel, See process’ in action

• How to apply See, Think, Feel in different situations

• The four quadrants of structured and clear communication across cultures

• Five steps to create rapport in multicultural relationships

• Define the term culture and the different ways culture manifests 
• Explore surface and deep culture and identify the characteristics that all cultures have in common
• Examine the stages of cultural competence, as well as the blockers to progress 
• Analyse cultural stereotypes and identify the risks of stereotyping 
• Apply the See, Think, Feel framework to strengthen multicultural relationships 
• Identify techniques to confirm understanding and maintain rapport