FAQs

Yes. Our global faculty spans Europe, North America, South America, Africa & the Middle East, and Asia-Pacific. This means you get local expertise with consistent quality worldwide.

We focus on learning in the flow of work — not just one-off events or digital content. Our blended learning experiences are designed to engage people over time, embed new behaviours, and deliver real performance outcomes.

A fully contained, ready-to-go learning journey that works even without an LMS or LXP. Each Performance Booster tackles a real workplace challenge by combining curated learning with practical workplace application. They’re designed for immediate impact.

A collection of digital learning in support of a range of topics… Quality digital soft skills content you can provide across your business - 350+ learning assets covering the top 50 topics. They’re quick to deploy, cost-effective, and ideal for delivering consistent learning at scale.

Fluidbooks are interactive, mobile-friendly learning experiences that go far beyond click-through eLearning. They use rich media, branching scenarios, and dynamic navigation to immerse learners and keep engagement high.

A structured pathway of learning experiences delivered over time. Journeys may include

workshops, microlearning, self-study, coaching, and digital tools — woven together to build skills progressively and embed change.

Traditional courses tend to be one-off events and eLearning often means static slides and a “next, next, next” approach. Our courses and digital tools are:

• Interactive and engaging – using scenario-based learning and practical exercises.
• Blended and Flexible – delivered in the way that works best for your audience.
• Behaviour-focused – designed to create lasting change, not just knowledge transfer.
• Supported by human connection – we blend technology with expert facilitation.

You can book directly on our website or contact our Learning Advisors via phone or email. We’ll confirm your booking, send joining instructions, and give you access to the Hemsley Hub.

Yes. We can deliver any of our open courses privately for your team or create a tailored programme.

What learning formats do you offer?

• In-person workshops
• Virtual classrooms
• On-demand digital learning
• Experiential activities
• Blended learning programmes
• Coaching

Not necessarily. Many of our customers either host the assets on their learning platform or use our Hub platform. However, some of the tools—like the Fluidbooks and Performance boosters—are self-contained and work without an LMS or LXP. Where integration is needed, our platforms are flexible and we can integrate with most systems.

Innovation is part of our DNA. We continuously refresh our learning portfolio, explore the latest advancements in L&D, including AI-powered solutions, and design with behavioural science in mind and consider how to make the learning stick.

If you can’t attend, contact us as soon as possible. We’ll work with you to find an alternative date or solution.

Every facilitator and product goes through rigorous quality checks — from design to delivery—so your learning experience is consistent worldwide.

We comply with GDPR and handle your information according to our Privacy Policy.

A blended learning experience combines the best of both worlds — live, interactive learning and flexible, on-demand digital content — to create a more engaging, impactful way to learn. At Hemsley Fraser, that could mean expert-led workshops, bitesize digital modules, immersive experiences, or collaborative group projects, all connected in a carefully designed learning journey.

The goal? To keep people engaged, give them the tools and practice they need, and reinforce their skills over time — all in the rhythm of their work. Our 4E methodology (Excite, Engage, Embed, Evolve) ensures every element works together to drive lasting change, not just a one-off “learning moment.”

Today’s leaders need more than technical know-how. The 10 capabilities of great leaders include:

1. Leading inclusively: Evidence shows inclusive teams perform better, are more creative and have superior wellbeing. Being inclusive is more than words, and even actions, it begins with mindset.

2. Being authentic: Research shows authenticity is associated with greater wellbeing, happiness, engagement, innovation, and retention.

3. Growing talent: The best managers/leaders have a growth mindset for themselves and their teams. They identify and use the unique strengths of their team to deliver performance.

4. Nurturing change readiness: Agile managers/leaders proactively read and act on signals of change. They are open to better ways of working and champion innovation.

5. Fostering psychological safety: Being able to speak up is foundational for team creativity, performance, learning and wellbeing. A safe environment is not a soft one, nor is it always comfortable.

6. Having straightforward conversations: Leadership is all about conversations - about results, customers, strategy, learning, innovation, performance, wellbeing.

7. Building connections & relationship: The best manager/leaders build and nurture constructive relationships internally and externally. They take the time to really know others. They care about the enterprise beyond their own team.

8. Providing direction & clarity: All the team know where their role fits and how they contribute. Goals are aligned and well communicated. They know the ‘why, what and how’.

9. Delivering sustainable performance: Managers/leaders are outcome focused. They pay attention to the short and longer term. They are mindful of the wider impact of their decisions – on society, the environment and communities they serve.

10. Creating purposeful agile plans: Leaders need clear, compelling, and well managed plans to support individual, team and organisational success.

Learn more about Hemsley Fraser Management & Leadership Framework (link). At Hemsley Fraser, our management and leadership programmes are designed to build these skills and capabilities in practical, real-world ways — helping leaders at every level inspire, perform, and thrive.

In an AI-enabled workplace, human skills are your competitive edge. While AI can analyse, automate, and accelerate, it can’t replace uniquely human strengths such as:

• Creativity & problem-solving – thinking beyond the obvious and generating fresh ideas.
• Critical thinking – making sense of complex information and making sound decisions.
• Collaboration & communication – connecting people, ideas, and purpose.
• Empathy & emotional intelligence – understanding perspectives, building trust, and creating strong relationships.
• Adaptability & resilience – staying productive and positive in the face of change.

Learn more about the Hemsley Fraser view on human skills development – read the ‘Boosting human skills to succeed in an AI world’ paper

We design learning experiences that focus on these capabilities — blending in-person and virtual expert-led training, on-demand digital learning, with experiential and connection opportunities, and workplace application so that your teams can use AI as a tool while excelling at what humans do best.

The Hemsley Fraser Hub is your all-in-one learning experience platform (LXP) for AI-powered learning, communications and skills development — a place where people can easily access the content, tools, and resources they need to learn, collaborate, and grow.

It’s designed to:

• Help organisations quickly drive engagement with learning, knowledge sharing, and communications.
• It provides engaging learning experiences - anytime, anywhere, anyhow - designed to drive to your goals.
• Deliver engaging digital learning content, curated learning journeys enable access to live sessions. It includes many different types of learning assets. Plus, to enhance this, you can add your own learning assets, YouTube videos, third-party content, and communications.
• Personalise learning based on roles, interests, and priorities.
• Host blended programmes and track progress with ease.
• Provide always-on access to resources so learning fits into the flow of work.

We’ve built the Hub to be intuitive, scalable, and flexible — so it works whether you have a few dozen learners or thousands across the globe.

We never stand still. Our approach to staying ahead in learning and development combines:

• Ongoing research into trends, skills needs, and emerging technologies.
• Our annual Global L&D Survey, which gathers insights from leaders and learners worldwide.
• The Hemsley Fraser Insight Group — a think-tank of internal experts, client voices, and external thought leaders.
• Client collaboration — listening closely to our customers to shape solutions that meet real-world needs.
• Innovation & R&D — a continuous roadmap of new ideas, tools, and products.

This means our solutions aren’t just relevant now — they’re designed to prepare people and organisations for what’s next.

No problem — almost all our training courses and bitesize 90-minute sessions can be delivered exclusively for your organisation. We can run them in-person, virtually, or in a blended format, depending on what works best for your teams.

An in-house course means:

• The delivery can be tailored to your context, culture, and challenges.
• Your team learns together, building shared understanding and stronger working relationships.
• You can choose the timing, format, and pace to fit your schedules.

Just tell us which course you’re interested in, and we’ll work with you to adapt it, so it has maximum impact for your people.

If you want to create a tailor a training course or create a custom programme, here’s the process we follow:

Step 1 – Share your goals: Clarify the skills, behaviours, or outcomes you want to achieve. This helps us understand your vision and set the right direction from the start. (We can also support you in a consultative capacity to help shape your goals and identify needs, if required.)

Step 2 – Understand your audience & context: Tell us who’s taking part, their current capabilities, challenges, and work environment. This ensures the learning is relevant and impactful.

Step 3 – Discuss the best learning approach: Together, we’ll decide on the delivery style — in-person, virtual, digital, or blended — to best suit your learners and objectives.

Step 4 – Choose the topics/course(s): Select from our portfolio of 100+ ready-to-go, engaging learning journeys.

Step 5 – Tailor delivery or custom content to meet your needs: Adapt content to fit your team’s context — we can tweak examples, activities, and emphasis to align with your goals.

Step 6 – Add enhancements (optional): Decide if you’d like to include extras like digital assets from our award-winning library, custom content, simulations, coaching, or additional tech support.

Step 7 – Plan the learning journey: Map out timing, pacing, and reinforcement activities. We use our 4E Methodology — Excite, Engage, Embed, Evolve — to maximise retention and application.

Step 8 – Deliver the experience: We’ll bring your learning journey to life using engaging, memorable, and impactful methods for your team or cohort.

Step 9 – Measure impact: Agree on success measures and how we’ll track them, so you can see clear results and ROI, and we can act of them to evolve the solution.

We’ll guide you through each step, combining your insight with our expertise to design a programme that works in the real world and delivers lasting results.

At Hemsley Fraser, we believe learning should be engaging, relevant, and make a real difference — not something people read, listen or watch and forget the next day. That’s why we design every training course and learning experience with three things in mind:

1. Human-centred design – We start with your people, your goals, and the challenges you’re facing. Our learning is always practical, relatable, and built to fit your organisation’s culture and to suite different learning styles.

2. Proven learning methodology – Our Excite, Engage, Embed, Evolve framework ensures learning sticks. We don’t just deliver information; we create opportunities to practise, reflect, and apply new skills over time.

3. Flexible, blended learning journeys – Whether your emphasis is on in-person workshops, virtual training, digital learning, or a global custom programme, we adapt the learning experience to work best and, where possible, in the flow of work.

We also make sure our content is fresh, inspiring, and grounded in real-world application. That means:

• Expert facilitators who bring deep subject knowledge and energy to every session.
• Practical tools and resources learners can use straight away.
• Ongoing reinforcement so skills don’t fade.

The result? People leave not just knowing what to do differently, but feeling confident and motivated to actually do it. That’s why our learning experiences are trusted by organisations worldwide to drive lasting performance improvements.

We work with organisations of all sizes and sectors — from global enterprises to growing businesses — helping them build the skills, mindsets, and capabilities they need to thrive.

Some of the sectors we regularly work in include: Financial services, engineering, energy & utilities, healthcare & pharma, media, technology & professional services, telecoms, retail, consumer goods, as well as public sector & government.

Our clients range from household-name brands and global corporations to mid-market organisations and fast-growth businesses. While we work in different industries, they all share a common goal: to invest in their people, their engagement and capabilities, and to see measurable results from their learning and people development.

Because we’re platform-agnostic and operate globally, we can scale solutions to thousands of learners or focus on small, high-impact team initiatives. And we work closely with every client to make sure the learning feels relevant, culturally aligned, and results-driven.