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Management & leadership development: from best-practice courses to fully custom programmes
Hemsley Fraser develops leaders who have the human capabilities needed for today's workplace — not just the technical skills. From a single off-the-shelf leadership course to a fully custom programme built around your organisation, Hemsley Fraser is the engine behind leadership development at some of the world's biggest brands. A Top 20 global leadership development provider for 17 consecutive years.
What level of leader does Hemsley Fraser develop?
From first-time managers to senior executives, today's leaders face rising expectations. 86% of UK organisations cite people management skills as their top leadership priority (2026 L&D Impact Survey). Our solutions build the mindset, toolset and skillset leaders need to succeed.
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30+ years developing managers and leaders
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Top 20 global leadership provider
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1,000+ organisations worldwide
For front-line leaders
Build confidence, clarity, and purpose from day one. New managers learn how to lead effectively, engage their teams, and make a positive impact fast.
For middle managers
Master the transition from team leader to leader of leaders. Develop the ability to manage complexity, align teams to strategy, and drive performance across departments.
For senior leaders
Enhance executive presence and strategic influence. Strengthen your leadership impact at the highest level, turning vision into measurable results.
The engine behind great human leadership
AI can draft the email, crunch the numbers, and summarise the meeting. What it can't do is notice someone's struggling, have the difficult conversation, or make a team believe change is worth it. That's leadership -and it's never been more human.
Our 2026 L&D Impact Survey found that while AI and digital skills top the agenda, four of the five most critical capabilities are human ones: communication, emotional intelligence, adaptability,
Leadership capabilities we've helped build
Every organisation's version of this looks different from the inside. Sometimes it's a first-time manager population that's never been developed. Sometimes it's leaders who are technically excellent and struggling with people. Or it's a programme that ran well once and has lost momentum. What these have in common is that behaviour changed, and someone other than the participant noticed.
The situation - A leadership population of over 5,000 spread across more than 70 countries, needing a consistent standard without a consistent context.
What we built - LEAD for Team Leaders, a 12–15 week hybrid journey blending virtual sessions, coaching and self-directed learning.
The impact - 20 leadership dimensions improved · 4.4 out of 5 learner satisfaction · NPS rising past 54 · Brandon Hall Group Gold for Leadership Development.
The situation - Two distinct leadership populations needing development at scale, without the experience varying by cohort or geography.
What we built - Managing People and Leading the Future: two hybrid programmes delivered across 36 global cohorts, combining interactive sessions, peer coaching and one-to-one coaching.
The impact - 96% participation rate · 100% of delegates would recommend it · NPS rising past 29 · two Brandon Hall Group Gold awards
The situation - Frontline leaders across 14 countries and two continents, with no single recognised leadership journey between them.
What we built - The Great People Manager Programme, a unified global journey built specifically for frontline leaders.
The impact - 1,500 managers trained globally · NPS rose from 35.1 to 56.8 · 83% retention intent among delegates · two Gold awards.
The situation - A technical specialist community that needed to grow from 50 toward 200, made up of engineers who were excellent at the work and hadn't been developed to lead, influence or innovate beyond it.
What we built - An expert-led programme to fast-track engineering specialists into leadership, built around influence and innovation rather than technical depth they already had.
The impact - 98% gained career-enhancing skills · NPS of 95+ · five delegate promotions · winner of a 2026 Learning Excellence Award and Best in Manufacturing 2026
"The results have been incredible, and we're thrilled to have received the award in recognition of the programme's success."
Chris Palmer, Head of Engineering Capability, Rolls-Royce
Ready to refresh your leadership development?
Is your leadership development keeping pace with today’s challenges? Our targeted, high-impact solutions help organisations build stronger managers, more effective teams, and resilient, performance-driven cultures.
Training courses
Make learning stick. Our Excite, Engage, Embed, Evolve methodology is designed to drive lasting behaviour change, not just knowledge transfer. Every course is built around what participants will do differently
Custom programmes
We design custom leadership programmes around your organisation, your culture and your specific capability gaps. Built for behaviour change, not content delivery.
Thought leadership
Stay ahead of the curve with expert insights on emerging trends, leadership challenges, and actionable strategies for growth.
The 10 capabilities of great leaders
In our experience, leadership and management is about what we do and how we do it, not just what we know theoretically. Leadership and management are a practice – that takes practice.
Whilst structures vary across organisations, we have found the most important leadership and management capabilities are highly consistent. Managers of people, managers of managers, senior leaders and executives all need these same key capabilities. Naturally, how they practice and demonstrate them will vary, reflecting the scope and nature of the role.
1. Leading inclusively
Evidence shows inclusive teams perform better, are more creative and have superior wellbeing. Being inclusive is more than words, and even actions, it begins with mindset.
2. Being authentic
Research shows authenticity is associated with greater wellbeing, happiness, engagement, innovation, and retention.
3. Growing talent
The best managers/leaders have a growth mindset for themselves and their teams. They identify and use the unique strengths of their team to deliver performance.
4. Nurturing change readiness
Agile managers/leaders proactively read and act on signals of change. They are open to better ways of working and champion innovation.
5. Fostering psychological safety
Being able to speak up is foundational for team creativity, performance, learning and wellbeing. A safe environment is not a soft one, nor is it always comfortable.
6. Having straightforward conversations
Leadership is all about conversations - about results, customers, strategy, learning, innovation, performance, wellbeing.
7. Building connections & relationship
The best manager/leaders build and nurture constructive relationships internally and externally. They take the time to really know others. They care about the enterprise beyond their own team.
8. Providing direction & clarity
All the team know where their role fits and how they contribute. Goals are aligned and well communicated. They know the ‘why, what and how’.
9. Delivering sustainable performance
Managers/leaders are outcome focused. They pay attention to the short and longer term. They are mindful of the wider impact of their decisions – on society, the environment and communities they serve.
10. Creating purposeful agile plans
Leaders need clear, compelling, and well managed plans to support individual, team and organisational success.
Building leadership capability for 1,900 managers across 21 countries
A global FMCG organisation with nearly 20,000 employees needed to upskill 1,900 managers as part of a major business transformation. Working across 21 countries, we designed and delivered a 20-week blended leadership programme combining virtual and in-person modules, digital reinforcement and a comprehensive participant hub.
Faculty delivered across diverse geographies while maintaining consistency in materials and outcomes. We also provided full delegate management, communications and operational support throughout.
The result: 4.5 out of 5 overall satisfaction across all countries and modules.
Explore our management & leadership courses
Our Management & Leadership Framework
Drive real results with leadership development built on what truly matters. Our Leadership & Management Framework focuses on ten core capabilities proven to boost performance, strengthen teams, and inspire meaningful change. Grounded in global research and real-world application, this framework is the foundation for creating high-impact programmes tailored to today’s leadership challenges.
Every one of these capabilities is measured, not assumed, we track engagement, competence, behaviour and business impact across every programme we deliver
FAQ's
Building a leadership programme is a significant decision. Here are the questions we hear most often.
A leadership development programme is a structured learning journey designed to build the mindset, skills and behaviours leaders need to perform effectively. At Hemsley Fraser, our programmes combine in-person, virtual and digital delivery with practical application and ongoing reinforcement, so learning translates into lasting behaviour change rather than just knowledge.
We start with your organisation, not our catalogue. Every programme we design begins with understanding your specific leadership challenges, your culture and what good leadership looks like for your people. We then build a blended learning journey using our Excite, Engage, Embed, Evolve methodology, designed to drive measurable behaviour change and tracked through clear outcome measures.
We offer ready-to-go programmes, fully custom-designed programmes and individual training courses across all leadership levels, from first-time managers and frontline leaders to senior executives. All can be delivered in-person, virtually or as blended programmes. We also support global rollouts across multiple regions and languages.
We measure every programme across four dimensions: engagement, whether learners are genuinely participating, not just attending; competence, whether the specific capabilities have actually been built; behaviour, whether how someone leads day to day has changed; and business impact, whether that behaviour change shows up in outcomes the business already tracks, retention, promotions, engagement scores, performance. We believe behaviour change is the only honest measure of whether learning has worked, which is why we don't stop at satisfaction scores
Executives are rarely persuaded by satisfaction scores alone. We measure across four dimensions, engagement, competence, behaviour and business impact, and tie the last of those to metrics the business already reports on, retention, promotions, safety or performance data, rather than asking for new reporting infrastructure to prove a programme worked
Ready to get started?
We love to talk. Tell us more about your context, goals and requirements. We’ll be delighted to help.
To book a public scheduled course: Please book online or call us to discuss options.
To enquire about bringing a course in-house: Please complete the contact form or call us.