Introduction to Management

We know that managers play a crucial role in engaging, developing, and supporting employees, enabling them to do and be their best at work every day. Achieving that requires a whole new set of skills that can’t be learned overnight. The first step is to understand how your role has changed, what it takes to be a successful manager, and what your team really needs from you. 

If you are new to the job, this comprehensive course is the ideal way to quickly gain the knowledge and skills you require to manage people and teams. The programme is very practical and based on everyday work situations so you can return to work feeling motivated and confident to drive your team to achieve great results.

You will learn how your behaviour can help build trust and loyalty as well as the most effective ways to set objectives, delegate tasks, manage performance and give feedback. You will also leave with a personal action plan to support you on your journey to becoming a great manager.

• Understanding what is required of you in your role as a manager
• Defining the characteristics of a great manager 
• Meeting the needs and demands of the task, team and individual

• Set and reach both personal and team objectives 
• Motivate, manage and lead your team and individuals to meet their objectives 
• Use a five-stage structure to delegate tasks effectively 
• Recognise when to give performance feedback and how to do so effectively 
• Explain how to assess performance and monitor progress against goals 
• Select the most suitable methods of development for individuals in your team