ILM Level 5 Leadership & Management Award

The ILM Level 5 Award in Leadership and Management has been designed to give practicing or aspiring middle managers a solid foundation for their formal development in this role. This is a concise qualification, made up of two units and delivered over three sessions. In the first unit, 'Becoming an Effective Leader‘, you will explore the nature of the middle management role and both evaluate and develop your ability to set direction, communicate, delegate and motivate. You will also learn the basic theory of emotional intelligence and the effect of emotions on your performance and the performance of your team. In the second unit, ‘Managing Stress and Conflict in the Workplace‘, you will explore techniques for identifying, preventing and resolving conflicts within your team. This module also focuses on stress management within the organisation and requires you to assess your ability - and your organisation‘s ability - to recognise and manage stress effectively.

Suitable for either practicing or aspiring middle managers looking to gain a professionally recognised qualification. Benefits of attending: Gain a recognised national qualification for managers ILM ‘Learner Membership‘ status giving access to a range of benefits Participate in practical and interactive workshops Expert support in preparing your written assessment for submission

Evaluate your ability to use a range of leadership styles, in different situations and with different types of people Use theories of emotional intelligence to review the effect of emotions on own and others‘ performance Review and develop your ability to set direction and communicate this to others Review and develop your ability to motivate, delegate and empower others Produce a personal development plan to improve your leadership capability Evaluate how effective your organisation is in recognising workplace stress and conflict, and providing the necessary support mechanisms Plan improvements to how you identify and deal with workplace stress and conflict

Understanding the Management Role The role of the middle manager and your part in achieving organisational goals Defining the key responsibilities of the middle manager Action-centred leadership - finding the balance Leadership Styles and Approaches The emotionally intelligent leader - assessing your style Perspectives on leadership: Servant and Host Situational leadership Emotional Intelligence Background to emotional intelligence Self-awareness: understanding your strengths and limitations, and continuously developing yourself as a leader Self-management: controlling your emotional response, displaying confidence and self-assurance, being resilient Social awareness: demonstrating empathy and awareness of organisational politics Relationship management: inspiring and influencing Effective Communication The importance of effective communication Influencing, persuading and negotiating techniques The power of networks Motivation and Delegation Introduction to motivational theories Evaluating motivational factors and selecting the appropriate approach for different situations and people Using delegation as a motivational and development tool Five steps to effective delegation Managing Workplace Stress How to spot the signs of stress at work: the causes and symptoms Management responsibilities and methods for managing work-related stress Sources of support and techniques to help manage and reduce stress Workload management: agreeing objectives and priorities Managing and Resolving Conflict Causes of conflict and interpersonal friction Resolving conflict: selecting the right approach The legal and organisational perspective: when to escalate