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All Courses & Programmes

/ Challenging Conversations Training Course

Challenging Conversations Training Course

Challenging_conversations

Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few.

The learning experience

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Got a question? Let's talk

Information

Overview

This course looks at a structured set of techniques, strategies and tips to make those tricky conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, using positive language and managing emotional reactions. You will have the opportunity to practise these skills, using a four-stage structure to lead the conversation to a positive conclusion.

Is it right for me?

Do you ever need to instigate conversations with colleagues about sensitive topics? Do you sometimes find challenging conversations intimidating? Are you unsure of how best to prepare yourself and open up a tricky conversation? Do you know how to confidently deliver a message that the other person might not want to hear? Are you confident that you can disagree with someone and stand your ground, while keeping the conversation constructive and positive?

What will I learn

Explain what preparation is needed ahead of a challenging conversation Describe how the four steps of a challenging conversation help to achieve a successful outcome Build immediate rapport and establish psychological safety during a challenging conversation Conduct a productive conversation that balances assertiveness with empathy

Features

	Blended learning journey
	Available for groups & individuals
	3-hour expert-led session delivered virtually or in-person
	6-8 hrs on-demand learning

Also available as a 90-minute bitesize session and digital playlist | Click here to learn more

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

£3000

Starting price + VAT

Bring in-house

Let's talk

For individuals

$price

+ VAT

Upcoming dates (Select date for price info)

14th October

14:00

Buy Now

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