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/ Handling Difficult Situations

Handling Difficult Situations

Handling_Difficult_Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

The learning experience

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Information

Overview

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

You will learn how to understand other people‘s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.

Is it right for me?

Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.

What will I learn

Forge more positive working relationships with individuals you find difficult
Separate people from their behavior and avoid making inaccurate assumptions
Recognize and respond to non-assertive behaviors and crossed transactions
Adopt a confident, professional and appropriate approach to difficult situations
Give constructive and courageous feedback to a ‘difficult‘ individual
Receive critical feedback gracefully
Use strong communication skills to improve interactions and create mutual understanding
Plan your personal strategy for dealing with difficult situations

What will it cover?

Recognise the behaviours and communication styles that can influence difficult situations at work
Identify assumptions and interpretations that impact your response in challenging interactions
Use listening and assertive communication skills to improve your interactions
Plan your feedback conversations using a four-step model

Features

	Choose your experience
	• Training Course: Ready-to-run session • Pick & Mix: Combine topics to build a journey • Customise: Create something custom from scratch.
	Available for groups & individuals
	Durations: 180-minute workshops
	6-8 hrs on-demand learning

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

£3000

Starting price + VAT

Bring in-house

Let's talk

For individuals

$price

+ VAT

Upcoming dates (Select date for price info)

19-Nov-26

Virtual

14:00

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