""

Get in touch

Get in touch

Browse topics

UK

DE
US

Specialist topic areas

Management & leadership

Developing great managers and leaders for 30+ years — a globally recognised Top 20 provider.

Human skills & personal development

Boosting personal growth & key human skills to thrive in an AI-driven world.

Essential business skills

Enhancing essential business skills for busy professionals & teams on the go.

Project management skills

Building project management skills, capabilities & preparation for certifications.

How we deliver

Courses & digital learning

Building skills & performance through engaging training courses & digital learning.

Custom programmes

Custom learning blending content, tech & services to boost performance & deliver results.

Consulting & services

Partnering with clients to transform learning & performance, achieving growth & impact goals.

Building AI fluency, confidence and human centered capabilities.

Getting-Productive-with-AI

Developing AI fluency is the #1 priority for 70% of organisations and the WEF says 65% of jobs will be transformed by AI by 2030.

6 brand-new topics

Supporting you with

Retention & performance

Boosting retention, engagement, & performance through engaging learning experiences.

Connection & resilience

Helping people stay connected, resilient & change-ready through human-focused learning.

Leadership development

Developing great management & leadership capability - a global Top 20 provider.

Upskilling & reskilling

Upskilling & reskilling people — building critical human-centric & leadership capabilities.

CHC (2)

We partnered with Hemsley to develop a global frontline leadership programme for our leaders across seven regions. Our goal was to create a consistent learning experience so that all CHC leaders would share the same approach, mindset, and development journey.

Global Talent Development Manager

Custom leadership programmes

Who we help

Organisations & enterprises

Helping organisations unlock talent, build skill & capability, & reach their goals.

Groups & teams

Developing teams through in-company training, tailored programmes, & digital learning.

Individual learners

Supporting personal & professional growth with ready-to-go training courses & digital learning.

Case Studies

Amgen | Pharmaceutical

Creating the Amgen virtual curriculum & learning hub.

BAE Systems | Defense

Developing award-winning blended leadership learning at BAE Systems.

Multinational oil & gas company

Developing leaders to drive success and thrive in an uncertain and volatile world.

View all case studies

We're award-winning

Top 20 Awards-2

You may not have heard of Hemsley, but you’ll definitely know the clients we work with.

Browse case studies

About Hemsley

Get to know us — our story, our passion, & the unique spark that sets us apart.

Partners & accreditations

We’ve got the badges, the kudos, & some pretty great partners too.

Environmental, social & governance

Keeping it responsible, sustainable, & seriously impactful.

FAQs

Let's answer some of your most common questions.

Our people

Powered by people who love what they do (& happen to be brilliant at it).

Working for us

At Hemsley, it’s not just work — it’s where passion, expertise, creativity, & purpose come alive.

Our global faculty

World-class facilitators, coaches, & experts — ready to energise & engage, wherever you are.

R&D & innovation

FlorenceHeader

Innovation is in our DNA — discover what we’re building next and how we’re reimagining learning every day with bold ideas, smart design, and future-ready solutions.

Learn more

Insights

Articles & papers

Explore our thought leadership white papers and articles. Stay updated with the latest insights.

Blog posts

Get opinion, tips, and actionable insights from our short blog posts. Designed to help empower your knowledge.

Events & webinars

Find out more about the events and webinars we are participating in or running.

News & updates

Stay up to date with our news and announcements.

Hot topics

Rethinking learning impact

Are your learners time poor?

How should leaders navigate uncertainty?

Becoming a great 'manager of managers'

Latest L&D Insights

Learning Report 2026_Carousel-5 (1)

AI is reshaping the agenda. Economic pressure is real. But the 2026 Hemsley Fraser Learning & Development Impact Survey makes clear: the function's greatest opportunity lies in human capability.

Learn more

Get in touch

Browse topics

UK

DE
US

Search Hemsley

Filter results

Loading...

Can’t find the course or asset you are looking for?

You can always custom build your own custom course, Why not explore our building blocks library or book a consultation with our team

Explore our building block library

All Courses & Programmes

/ Emotional Intelligence

Emotional Intelligence

Emotional_Intelligence

Emotional Intelligence differentiates the average employee from the star performer. Exceptional performers have high levels of self-awareness and, not only manage themselves, but also understand and work effectively with others. Emotional Intelligence helps people identify, understand and manage the emotional demands of challenging situations.

The learning experience

3e_UpdatedDesign

Got a question? Let's talk

Information

Overview

Emotional Intelligence differentiates the average employee from the star performer. Exceptional performers have high levels of self-awareness and, not only manage themselves, but also understand and work effectively with others. Emotional Intelligence helps people identify, understand and manage the emotional demands of challenging situations.

This session will help you understand what emotional intelligence (EQ) is and why it is such an important skill both in the workplace and in our personal lives. You will explore the four pillars of EQ and some of the key skills that support them including recognizing and managing your own emotions, changing your instinctive response to an event, demonstrating empathy and building rapport with others.

Is it right for me?

If you want to obtain a grounding in Emotional Intelligence and learn how to apply it both to your work and personal relationships, then this is a chance to learn and practise the associated skills and techniques in a supportive and safe environment.

What will I learn

State the meaning of emotional intelligence
Recognise the values and beliefs that trigger an emotional response
Use empathy and rapport-building to improve interactions with others
Draw on personal motivations to improve your drive and commitment

What will it cover?

Emotional intelligence definitions
The four pillars of emotional intelligence
Understanding emotional response triggers
The belief cycle framework
Questions to challenge your own beliefs
The consequential thinking equation
Mastering the art of reframing
Breaking the trigger-action cycle
Aligning personal values
Recognizing your motivators
The behavioural iceberg theory
Key attributes of empathy
Six-step process to respond with empathy

Features

	Choose your experience
	• Training Course: Ready-to-run session • Pick & Mix: Combine topics to build a journey • Customise: Create something custom from scratch.
	Available for groups & individuals
	Durations: 90-minute bite-size or 180-minute workshops
	6-8 hrs on-demand learning

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

£1500

Starting price + VAT

Bring in-house

Let's talk

For individuals

$price

+ VAT

Upcoming dates (Select date for price info)

29-Oct-26

Virtual

10:00

Buy Now

Explore related courses

Building networkds

For Groups:

For Individuals:

Digital Playlist

360 Feedback

This interactive session will empower you to give and receive feedback effectively. You’ll learn techniques to help you benefit from feedback.

Influencing_And_Pursuading

For Groups:

For Individuals:

Digital Playlist

Advanced Influencing & Persuading

Even if we know what needs to be done, getting other people on board with our ideas is paramount and it requires a subtle approach – influencing. This topic explores how power and influence are interlinked, but also how you don’t need to be influential to have influence. It’s about learning some techniques and principles, thinking about your ...

Assertiveness

For Groups:

For Individuals:

Digital Playlist

Analytical Thinking & Reasoning

Analytical Thinking & Reasoning demonstrates the ability to systematically examine complex information, identify patterns, evaluate evidence, and draw logical, well-supported conclusions. Breaks down problems into manageable components, considers multiple perspectives, and assesses risks, assumptions, and potential outcomes before making ...

Assertiveness

For Groups:

For Individuals:

Digital Playlist

Assertiveness

Assertiveness skills are essential components of effective communication. It involves confidently expressing your beliefs while respecting others' opinions, without resorting to aggression or anger. This discussion emphasizes incorporating assertiveness techniques into your interactions, fostering congruence with others, and enhancing your ...

Positive_Psychology

For Groups:

For Individuals:

Digital Playlist

Building a Positive Culture

You spend many hours at work each week, so ensuring positivity in your working environment is key to success. Organisational culture deeply affects productivity and well-being, both positively and negatively.

Building networkds

For Groups:

For Individuals:

Digital Playlist

Building Networks

Many people find networking mysterious, superfluous or even a kind of unfair advantage for confident people. Some people consider an afterthought to core business activity. Nevertheless it remains the backbone of most business activity and it is the time honoured method of business growth. There will never be a substitute for friendly ...

Building_Personal_Resilience

For Groups:

For Individuals:

Digital Playlist

Building Personal Resilience

We all face challenges, disappointments and setbacks in our private and professional lives: that’s not going to change. But it’s not the nature of the challenges themselves that determine the outcomes - it’s how we respond to them that makes the difference. Responding with resilience – physically, mentally, emotionally and socially enables us not ...

Building_Personal_Resilience

Digital Playlist

Building Team Resilience

We all face challenges, disappointments and setbacks in our private and professional lives: that’s not going to change. But it’s not the nature of the challenges themselves that determine the outcomes - it’s how we respond to them that makes the difference. Responding with resilience – physically, mentally, emotionally and socially enables us not ...

Building networkds

For Groups:

For Individuals:

Digital Playlist

Building Your Confidence

Everyone needs help with self-confidence at times - it’s part of being human. By growing your self-confidence you can improve motivation, resilience, performance and even your relationships.

Business_Storytelling

For Groups:

For Individuals:

Digital Playlist

Business Storytelling

Storytelling is a powerful way to share business communications, bring data to life and share ideas. Storytelling can enhance the understanding and retention of information. Your story needs to appeal to the heart as well as the head so that it impacts people in multiple ways simultaneously. With so much ‘data’ readily available our story ...

Building networkds

For Groups:

For Individuals:

Digital Playlist

Career Planning

This session is for anyone who isn‘t sure which direction they want to take in their career, has not clearly articulated their career goals, or doesn‘t know how to reach their goals.

Communicating_With_Impact

For Groups:

For Individuals:

Digital Playlist

Communicating Effectively

Communication skills are the backbone of individual, team, and organizational success, through more effective relationship-building, influencing, decision-making, problem-solving, collaboration, and more!

Communicating_With_Impact

For Groups:

For Individuals:

Digital Playlist

Communication Styles

In all areas of life, the seamless and easy communication we enjoy with some contrasts starkly with the challenges we face when interacting with others, regardless of how hard we try. These challenges often stem from the different dynamics between the communication styles used

Connectedness

This course will help you to really understand what Connectedness is and why it is such an important facet to personal and workplace effectiveness. You will explore the different dimensions of connectedness and some of the key skills that support them; including recognising isolation and disconnectedness in others, building awareness of your own ...

Continuous Improvement

Continuous improvement means making ongoing, smaller changes that challenge the status quo or fine-tune practices and processes for a variety of reasons, including (but not limited to) reducing waste, improving quality, increasing competitiveness, developing problem-solving skills, and creating greater individual and team engagement.

Wellbeing_And_Stress

Digital Playlist

Creating a Positive Customer Experience

Build the knowledge and techniques to enhance customer satisfaction by delivering consistent, personalised, and solution-focused experiences across every interaction.

Wellbeing_And_Stress

For Groups:

For Individuals:

Digital Playlist

Creating Quality

Raising your standards means better resource management, quicker goal achievement, and consistently surpassing what’s expected.

Creative Thinking

Creative thinking is the lifeblood of innovation. It enables us to generate fresh ideas, solve complex problems, and seize new opportunities. Improving the ability and confidence to think creatively leads to continuous improvement and a competitive edge. It has a profound impact on personal and organizational success.]

Diversity_And_Inclusion

For Groups:

For Individuals:

Digital Playlist

Disability Awareness

In a world where an estimated one in six people experience significant disability, and where people living with disabilities are still at risk of facing discrimination and everyday challenges that simply shouldn’t exist, it’s not something we can ignore.

Disruptive Thinking

Think of products or services you use that have changed dramatically over the last two to five years. They’ve advanced so much because of the disruptive thinking of the people behind them. You too can learn how to become a disruptive thinker and an innovator in your organization.

Diversity_And_Inclusion

For Groups:

For Individuals:

Digital Playlist

Diversity & Inclusion

Companies with great diversity and inclusion outperform their peers by a significant margin. That's why it's so important for organisations to place a focus on it. We help you understand more about the importance of diversity and inclusion and how to take practical steps to develop greater awareness. Learn more about what diversity and ...

Drive

This session will equip you with the skills to articulate your vision, maintain energy in the face of challenges, overcome stagnation, and strategically prioritize your daily activities. You will discover how to harness the power of commitment, proactivity, and growth mindset to transform your vision into reality

Effective_Writing

For Groups:

For Individuals:

Digital Playlist

Effective Writing

Most of us have to write every day: e-mails, letters, memos, reports, analyses, project summaries, product descriptions - the list goes on. But how many of us feel confident in our ability to get messages across effectively? Do we always think about what we're going to write and the best way to communicate to our target audience? Those who ...

Facilitation Skills

Effective facilitation can transform group learning from feeling pointless and uncomfortable to being productive and worthwhile. You don’t have to be a professional facilitator to facilitate a group workshop. Anyone can learn and apply the skills required to unlock potential and drive success through effective group learning.

Wellbeing_And_Stress

For Groups:

For Individuals:

Digital Playlist

Flexibility & Agility (Organisational)

Flexibility enables an organization to adapt quickly to new situations, while agility allows for swift and efficient decision-making.

Giving_And_Recieving_Feedback

For Groups:

For Individuals:

Digital Playlist

Giving & Receiving Feedback

If you never get feedback, how do you know whether you’re doing well or need to tweak a few things? Great feedback is an investment and it should be seen as positive, whether it’s motivational or developmental. Gain insights into the why and how of giving and receiving feedback. Discover a useful model to structure your conversations and ...

Growth_Mindset-2

For Groups:

For Individuals:

Digital Playlist

Growth Mindset

Our mindset is a way of thinking - a mental disposition, or a frame of mind that shapes our thought habits. These habits affect not just how we think about the world and about ourselves; but they have an enormous impact on what we feel, what we do, and how we respond to events.

Performance Booster Thumbnail

Digital Playlist

Growth Mindset | Performance Booster

Whether you're aiming to level up professionally, crush personal goals, or boost your team’s performance, the Growth Mindset Performance Booster is your go-to framework. Grounded in proven behavioral science and designed for real-world impact, this tool guides you through five powerful steps to turn intention ...

Habit Building

Building effective habits is crucial for personal development and achieving long-term goals. Habits form the foundation of daily routines, influencing behavior and outcomes. By understanding and implementing strategies for habit formation, individuals can create positive changes that lead to improved professional outcomes, productivity, and ...

Handling_Difficult_Situations

For Groups:

For Individuals:

Digital Playlist

Handling Difficult Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

Handling_Stress_And_Conflicting_Needs

For Groups:

For Individuals:

Digital Playlist

Handling Stress & Conflicting Needs

Once you understand why some workplace experiences are more stressful than others, you can then devise a strategy for dealing with them and manage the sometimes conflicting needs of others.

Influencing_And_Negotiating_With_Senior_People

For Groups:

For Individuals:

Digital Playlist

Influencing & Negotiating with Senior People

At some point, we all need to gain buy-in and support from those in more senior roles in the business - we need to influence and negotiate upwards at a senior level. To achieve meaningful negotiations we need to maintain our composure, plan to minimise risk and develop a contingency plan. To help influence we should draw on our sources of power ...

Influencing_And_Pursuading

For Groups:

For Individuals:

Digital Playlist

Influencing & Persuading

This session will help you to connect with your own personal brand in order to make a greater and more positive impact on your stakeholders.

Influencing_And_Pursuading

For Groups:

For Individuals:

Digital Playlist

Influencing Skills

Whether you’re an individual contributor, a team leader, or someone working cross-functionally, it’s critical that you’re able to get your ideas heard and others aligned to your point of view.

Innovation and Creativity

In our volatile, uncertain, complex, and ambiguous (VUCA) world, organizations can’t fulfil their missions without being innovative. Very few companies will succeed in the future by continuing to do what they’ve always done. Indeed, if they fail to keep pace with the way the world is constantly transforming, they may fail altogether. Innovation ...

Interrupting Unconscious Bias

During this session, you will delve into the topic of unconscious bias and how it can affect our daily lives. The course will look at different types of bias that typically influence our thinking and decision-making processes.

Navigating Change

Practical strategies for adapting, staying grounded, and thriving through change at work

Negotiation_Skills

For Groups:

For Individuals:

Digital Playlist

Negotiation Skills

Negotiating is an essential set of skills that we use in all aspects of our lives, sometimes without even realizing it. Negotiations are a way of reaching an agreement and can be about anything, from the type of coffee you want to the terms of a new employment contract. This topic focuses on various types of negotiation and guidance on how ...

Performance Booster Thumbnail

Digital Playlist

Objective Setting | Performance Booster

Whether you're setting personal objectives, driving team alignment, or pursuing ambitious business outcomes, the Objective Setting Performance Booster is your go-to framework. Grounded in behavioral science and built for practical impact, this tool walks you ...

Personal_brand

For Groups:

For Individuals:

From from £625

Digital Playlist

Personal Brand & Impact

To maximise your personal impact you need to think differently about your day-to-day interactions and develop more effective ways to build and manage more productive relationships. You need to build your self-awareness of how you come across to others and be open to constructive feedback. This will enable you to project the image and ...

Positive_Psychology

For Groups:

For Individuals:

Digital Playlist

Positive Psychology

Positive psychology builds motivation, psychological awareness, resilience and well-being – all ingredients necessary for high-performing individuals, teams and organisations. Positive Psychology is about focusing on your strengths, building upon them to help nurture your natural flow and positive emotion.

Presentation_Skills

For Groups:

For Individuals:

Digital Playlist

Presentation Skills

For many of us, the thought of standing and presenting in front of a group of people fills us with dread. What if we forget something or stumble over our words? What if some 'wise-guy' challenges us and we don’t know the answer? Your worries are over. We will give you the confidence you need to take control.

Problem Solving

Strengthen your problem-solving skills with proven techniques to tackle challenges, improve decision-making, and deliver effective, lasting solutions.

Problem_Solving

For Groups:

For Individuals:

Digital Playlist

Problem Solving & Decision Making

People tackle problems and decisions in different ways, but those who are best at it use simple methods to break down problems, analyse the parts and generate solutions. They also use a systematic process for making decisions. In this topic, you’ll explore steps and tools to ensure problems and decision options are examined carefully. ...

Relating to Others

This session looks at some of the key skills required to build and sustain effective relationships at work. There is a focus on self-awareness and communication; including asking meaningful questions, active listening, showing empathy and building trust. You will also plan ways of reaching out to people and showing your appreciation.

Storytelling with Data

This session will help you to transform dull facts and information into compelling and persuasive content through the power of storytelling. You will learn how stories connect people with each other and with the information that‘s being presented, enabling you to make a strong impression on any audience and inspire them to action.

Advanced_Coaching

Supporting Neurodiversity

With approximately 15% of the global population exhibiting some form of neurodivergence, it’s important that we work toward creating an inclusive workplace and society. In this course, we’ll explore different types of neurodiversity, what a neuro-inclusive organization looks like, and how to adapt your communication for maximum effectiveness.

Time_Management

For Groups:

For Individuals:

Digital Playlist

Time Management

Do you make the most of your time or are you always chasing your tail?
Do you use to-do lists?
And do you know what tasks and activities to focus on at any given time?

Today, we have more demands on us than at any time in history at work and home. This has led to tighter ...

Wellbeing_And_Stress

For Groups:

For Individuals:

Digital Playlist

Wellbeing & Stress

'Wellbeing’ refers to our thoughts and feelings about our quality of life. If we have a positive sense of wellbeing, we feel comfortable, healthy and happy. At work this makes us more creative, more productive and more satisfied with our achievements. On our training programmes we share practical exercises, tips and techniques to help you ...

View All

Build a custom programme

Get started today

Contact us

+44 (0) 345 071 2801

enquiries@hemsleyfraser.com

Follow

LinkedIn YouTube Facebook Instagram

About us Courses & digital learning Custom programmes Consulting & services FAQs Contact us

Privacy & Cookie Policy Terms of Service Complaint & Compliments Modern Slavery Policy

© 2026 Hemsley Fraser Group LTD. All rights reserved.

{