Communicating Impact | Training Course

This practical and highly interactive workshop is designed to enable you to consider the purpose and outcomes required from workplace communications and develop the skills, confidence and energy to create the impact you choose when you choose to create it. You will have the opportunity to practise powerful new tools and techniques in a safe environment and you will take away practical steps for more credible and effective communication with any audience. The aim is to equip you with everything you need to build your communication capacity at all levels - whether it be interpersonal, organisational or external, and enable you to become a leader communicator who connects and resonates with any stakeholder.

This course is suitable for anybody who needs to communicate effectively in the workplace to achieve their goals, whether they work with others in person, remotely, or both

• Define how to make the greatest impact when communicating
• Listen empathetically rather than competitively
• Use a balance of advocacy and enquiry techniques to make conversations more productive
• Deliver authenticity through congruent communication

• Reviewing the five key principles of impactful communication: Authentic, Clear, Relevant, Adequate, Compelling
• Identifying when to use advocacy and inquiry for maximum impact
• Listening and responding with empathy
• Aligning visual, verbal and vocal elements of communication
• Becoming aware of micro-inequities and micro-affirmations and their impact on congruence
• The three elements of a powerful story
• How to incorporate compelling and relevant storytelling into presentations and other communications
• Using the AEIOU model of positive conversations to defuse conflict