Building Multicultural Relationships | Training Course

• The different types of culture that can exist
• Understand the difference between surface culture and deep culture
• The characteristics of culture and how it evolves
• The cultural competence scale
• Managing emotional, cognitive and practical challenges
• Group exercise to explore the Think, Feel, See process in action
• How to apply See, Think, Feel in different situations
• The four quadrants of structured and clear communication across cultures
• Five steps to create rapport in multicultural relationships

By the end of this session, you will be able to:

• Define the term culture and the different ways culture manifests
• Explore surface and deep culture and identify the characteristics that all cultures have in common
• Examine the stages of cultural competence, as well as the blockers to progress
• Analyse cultural stereotypes and identify the risks of stereotyping
• Apply the See, Think, Feel framework to strengthen multicultural relationships
• Identify techniques to confirm understanding and maintain rapport