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/ Handling Difficult Situations

Handling Difficult Situations

This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.

The learning experience

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Got a question? Let's talk

Information

Overview

You will learn how to understand other peopleâs behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.

Is it right for me?

Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.

What will I learn

Forge more positive working relationships with individuals you find difficult
Separate people from their behavior and avoid making inaccurate assumptions
Recognize and respond to non-assertive behaviors and crossed transactions
Adopt a confident, professional and appropriate approach to difficult situations
Give constructive and courageous feedback to a âdifficultâ individual
Receive critical feedback gracefully
Use strong communication skills to improve interactions and create mutual understanding
Plan your personal strategy for dealing with difficult situations

What will it cover?

Challenging your assumptions and focusing on observed behavior
Breaking the Belief-Behavior cycle
Identifying types of behavior and their impact on self and others
Choosing an assertive response in a difficult situation
Using practical tools to build your assertiveness toolkit
Communicating effectively through active listening and asking great questions
Creating congruence of visual, verbal and vocal communication elements
Becoming aware of filters and how they can distort our experiences
Applying a simple model to incorporate the key elements of effective feedback
How to receive critical feedback with grace and purpose

Features

	Blended learning journey
	Available for groups & individuals
	1 x 3 hrs delivered virtually OR
	Full day expert-led session delivered in-person
	6-8 hrs on-demand learning

Also available as a digital playlist | Click here to learn more

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

ÂŁ3000

Starting price + VAT

Bring in-house

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