Problem Solving and Decision Making

People tackle problems and decisions in different ways, but those who are best at it use simple methods to break down problems, analyse the parts and generate solutions. They also use a systematic process for making decisions. In this topic, you’ll explore steps and tools to ensure problems and decision options are examined carefully.  You’ll also learn more about collaborative and creative problem solving as well.

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It's more than just a course.

This is a learning journey.

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Excite

On-demand digital learning playlist

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Engage

Live session delivered virtually or in-person

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Embed

Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Learning Journey

For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.

Course Code: OV-PSDM

  • half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

  • This is available for individuals, groups and teams

  • Part of our Core Library

Making sound decisions about how to resolve the problems we inevitably face in the workplace is an essential skill we all need in the complex world we live in. 

The problems we face come in all shapes, sizes, and levels of complexity; as do the decisions that accompany them. Some may be routine and have minor significance, but others may have far-reaching effects and consequences. In all cases we need to develop the confidence and capability to make effective decisions that are based on a robust and structured process.

In this interactive 3 hour workshop you will learn how to take a more structured approach to analysing the problems you face and making decisions with confidence. You will follow a series of steps – from defining what the real problem is, up to implementing and evaluating your decision -  and will practice applying a range of tools to ensure that your decisions add true value to your business.
Once you get back to your desk, you will be ready to tackle whatever faces you and drive to more successful resolutions and outcomes.
 

  • Is problem-solving and decision-making a regular part of your day?
  • Do you ever waste time and effort on a problem, only to find that what you thought wasn’t the real issue after all?
  • Would you like to streamline and structure your approach to problem solving?
  • Would you like to eliminate frustration and tension in group problem solving?
  • Would you like to build your confidence in your ability to make sound decisions?
  • Are you not sure where to start when it comes to making good decisions?
     
  • Implement a practical process for solving problems and making decisions
  • Use tools to diagnose the root cause of any business problem
  • Generate a range of potential solutions
  • Evaluate options objectively, based on benefits, barriers and risks
  • Minimise bias in decision making
  • Implement solutions to your problems and monitor progress


 

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

From £3000 (+VAT)

Bring in-house

For individuals

Upcoming dates (select date for price info)

£ 625.00 (+ VAT)

£ 625.00 (+ VAT)

Reserve your place

Bitesize Sessions

Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.

Decision Making

Decision Making

Course Code: VILT-DM

  • 90 mins (Perfect for use as part of a blended learning programme)

  • This is available for groups and teams

  • Part of our Core Library

Whether you are managing people, processes, or both, you will have to make more decisions every day than you probably realize. Some decisions are small, operational, and tactical; but others are larger, more complex, and may have longer-term consequences.
Making effective decisions at every level is a considerable challenge in a world full of uncertainty and rapid change. Whatever the scale and scope of the issues you face, your skill at making sound decisions will significantly impact your ability to succeed.
This interactive 90-minute workshop will give you a robust structure that will help you make decisions that yield positive results and to avoid common decision-making thought traps. You will learn about the elements and steps that are required for thoughtful decisionmaking and learn how to make sound decisions that add true value to your business.

 

 

  • Do you frequently have to make decisions as part of your role?
  • Do you sometimes rush to decide without considering all the implications?
  • Would it benefit you to adopt a more structured approach to decisionmaking?
  • Would you like to feel more confident that the decisions you make are as good as they can be with the time and the information that is available?

By the end of this course you will be able to:

  • Identify the vital ingredients for good decision making
  • Use tools to thoroughly investigate an issue before deciding
  • Evaluate options objectively, based on risks and pre-determined criteria
  • Minimize bias in decision making
Enquire now

Problem Solving

Problem Solving

Course Code: VILT-PS

  • 90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

  • This is available for groups and teams

  • Part of our Core Library

Solving problems is at the center of daily working life. These problems come in all shapes, sizes, and levels of complexity: everything from choosing the right colors for a website to tackling a complicated issue for the company’s largest client.
It’s critical that we learn how to solve problems with confidence. Our problem-solving abilities not only impact how well we do in our roles but also how far we can progress.
In this 90-minute workshop, you’ll learn how to apply a structured approach to problem solving. It starts with how to spot problems at work and how to craft clear problem statements that define the issue succinctly. Next, you’ll learn techniques to dig deep into the heart of a problem and identify its root causes by looking beneath surface-level symptoms.
This session will provide you with a practical set of tools and a step-by-step approach to apply to your problems. Once you get back to work, you’ll be ready to tackle whatever faces you and move forward to more successful resolutions and outcomes

  • Is problem-solving a regular part of your day?

  • Do you ever rush to fix a problem, only to find your efforts have no impact?

  • Would you like your group brainstorming sessions to be more productive?

  • Do you ever struggle to choose from a list of potentially feasible options?

  • Would you like to streamline and structure your approach to problem solving?

By the end of this session, you will be able to:

  • Identify problems at work and create problem statements

  • Use accepted techniques to identify the root causes of problems

  • Generate and evaluate potential solutions for problems

  • Use a structured matrix to enable effective decision-making

Enquire now

Online Learning

Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.

Problem Solving and Decision Making

Problem Solving and Decision Making

Core content

  • Problem Solving & Decision-Making Infographic
  • Problem Solving & Decision-Making Animation
  • Problem Solving & Decision-Making Fluidbook
  • Problem Solving & Decision-Making Quiz
  • Problem Solving & Decision-Making Thrive in Five
  • Apply Your Learning Action Plan
Problem Solving and Decision Making
See our engaging content in action

See our engaging content in action

Find out more about our learning content… we provide a range of formats and media types to support different learning styles, and time pressures and to keep the learning engaging. Find out more about the different modalities and view some examples…

Explore more about our content

Build a customised programme

Use our building blocks approach to create a customised programme to suit your specific needs and context, at the pace you need. 
Talk to us about what you want to achieve.

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Step 1

Choose the core blocks you want (from our content library)

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Step 2

Consider what blocks you want to customise (to make it your own)

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Step 3

Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)

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Step 4

We’ll create the optimum journey for your learners

Want to co-create?

Let's talk

The building blocks menu of options

To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.

Choose from across our range of 100+ core topic areas.

Online self-study:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Applying what you have learned - action learning prompts/exercises
  • All assets under a topic/collection
Live expert-led:
  • Pre-built team experience (learning journey)
  • Live workshops - virtual or in-person training (1 x half-day live session in a day; 2 x half-day live session in a day)
  • Bitesize (1 x 90-min bite-size session in a day; 2 x 90-min bite-size session in a day; 3 x 90-min bite-size session in a day)
  • Run-it-yourself
  • Coaching – per hour (Follow-up; Learning programme; Transitioning together; Team effectiveness; Career coaching; Leadership & executive; Skills performance coaching)
  • Group facilitation sessions (1 x 3hr in a day; 2 x 3hr in a day
  • Leadership lab session (1 x 3hr in a day; 2 x 3hr in a day)
  • Virtual delivery platform licence
Personalisation for live events:
  • Add your logo
  • Tailored
  • Branded
  • Fully customised
Bespoke content creation:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts with bespoke or your content
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Digital badges/certificates
  • Live expert-led bite-size or workshop session
Bespoke printed communication/learning assets:
  • Handouts
  • Z-cards
  • Zappar AR for Z-card
  • Action learning prompts/exercises
  • Bespoke Hub annual subscription fee (per user)
  • Hub implementation
  • Subscription (open) hub
  • Booker portal
  • Delivery – Virtual or in-person facilitator; virtual producer
  • Faculty management
  • Delegate management
  • Instructional design
  • Specialist instructional design
  • Learning journey curation
  • Logistics support
  • Project management
  • Customer success management
  • Branding & creative communication
  • Graphic design
  • Translations services
  • Proofing/QA
  • Data insights & engagement
  • Consultancy
  • Supplier management
  • Managed Learning Services
The building blocks menu of options

Our approach

Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).

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