Emotional Intelligence
It's more than just a course.
This is a learning journey.
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On-demand digital learning playlist
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Live session delivered virtually or in-person
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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)
Course Code: OV-EI
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half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30 mins coaching (optional extra for teams)
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This is available for individuals, groups and teams
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Part of our Core Library
We used to consider intelligence and emotions as being opposites, however it is now widely recognised that the two are interlocked, and that in fact, emotions have a greater influence on how we behave and make decisions than rational thought.
Emotional intelligence (EI or EQ) has also been shown to play a meaningful role in mental and physical health, and can contribute greatly to an individual’s success in both their personal and professional lives.
Developing your EI is essential to developing meaningful human relationships, including the relationship you have with yourself and the ones you have with others. In order to realise your true potential, you need the ability to understand and manage your emotions, and to gain insight into the emotional state of others. So whether it be improving interpersonal communication, strengthening social relationships, dealing with stress, boosting resilience, or aligning colleagues behind a vision - emotional intelligence plays a central role.
This virtual course will help you to understand what emotional intelligence is and why it is such a critical skill in the modern workplace. You will explore the four pillars of EI and some of the key skills that support them: including recognising and managing your own emotions, changing your instinctive response to events, demonstrating empathy, and building rapport with others through effective verbal and nonverbal communication.
If you want to obtain a grounding in Emotional Intelligence and learn how to apply it both to your work and personal relationships, then this is a chance to learn and practise the associated skills and techniques in a supportive and safe environment.
By the end of this course you will be able to:
- Explain where emotions come from and how they influence our behaviour
- Evaluate the values and beliefs that trigger an emotional response
- Apply techniques to positively manage emotional responses
- Interpret other people’ emotions and respond appropriately
- Identify the different social styles and the impact they have on relationship building
- Use communication skills to build rapport and demonstrate empathy
- Defining characteristics of high and low EI and how these traits impact on performance and success
- Understanding and assessing emotions without judgement
- Exploring the role of emotions at work and how they can help or hinder performance
- Recognising your personal emotional triggers
- Assessing your values and their impact on your emotional response
- Reframing perceptions to see situations and events in a different light
- Identifying positive techniques to manage a disruptive emotional response
- The role of mindfulness
- How to use verbal and nonverbal communication to increase social awareness
- Building empathy and rapport with a range of people
- Reading and interpreting non-verbal language
- How to match your own communication to the needs of others
- Understanding different behavioural styles, motivations and triggers
- Using perceptual positions at resolve a conflict or improve a relationship
Bitesize Sessions
Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.
Emotional Intelligence
Course Code: VILT-EI
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90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)
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This is available for groups and teams
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Part of our Core Library
This 90-minute session will help you to really understand what emotional intelligence (EQ) is and why it is such an important skill in the workplace. You will explore the four pillars of EQ and some of the key skills that support them; including recognising and managing your own emotions, changing your instinctive response to an event, demonstrating empathy and building rapport with others.
This short session is suitable for anyone who would like to develop their understanding of emotional intelligence (EQ) to help manage emotions, increase self-awareness and build stronger relationships.
By the end of this session, you will be able to:
- Explain where emotions come from and how they influence our behaviour
- Evaluate the values and beliefs that trigger an emotional response
- Apply techniques to positively manage emotional responses
- Interpret other peoples’ emotions and respond appropriately
- Use communication skills to build rapport and demonstrate empathy
Online Learning
Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.
Emotional Intelligence
Core content
- Emotional Intelligence Fluidbook
- Emotional Intelligence Infographic
- Emotional Intelligence Animation
- Emotional Intelligence Thrive in Five
- Emotional Intelligence Quiz
See our engaging content in action
Explore more about our contentBuild a customised programme
Use our building blocks approach to create a customised programme to suit your specific needs and context, at the pace you need.
Talk to us about what you want to achieve.
Step 1
Choose the core blocks you want (from our content library)
Step 2
Consider what blocks you want to customise (to make it your own)
Step 3
Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)
Step 4
We’ll create the optimum journey for your learners
Want to co-create?
Let's talkThe building blocks menu of options
To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.
Choose from across our range of 100+ core topic areas.
Online self-study:
- Fluidbooks
- Infographics (standard and HTML)
- Thrive in Five
- Videos/animations
- Quizzes & assessments
- Podcasts
- Digital flip cards
- HTML microsites
- Digital adventures
- Applying what you have learned - action learning prompts/exercises
- All assets under a topic/collection
Live expert-led:
- Pre-built team experience (learning journey)
- Live workshops - virtual or in-person training (1 x half-day live session in a day; 2 x half-day live session in a day)
- Bitesize (1 x 90-min bite-size session in a day; 2 x 90-min bite-size session in a day; 3 x 90-min bite-size session in a day)
- Run-it-yourself
- Coaching – per hour (Follow-up; Learning programme; Transitioning together; Team effectiveness; Career coaching; Leadership & executive; Skills performance coaching)
- Group facilitation sessions (1 x 3hr in a day; 2 x 3hr in a day
- Leadership lab session (1 x 3hr in a day; 2 x 3hr in a day)
- Virtual delivery platform licence
Personalisation for live events:
- Add your logo
- Tailored
- Branded
- Fully customised
Bespoke content creation:
- Fluidbooks
- Infographics (standard and HTML)
- Thrive in Five
- Videos/animations
- Quizzes & assessments
- Podcasts with bespoke or your content
- Digital flip cards
- HTML microsites
- Digital adventures
- Digital badges/certificates
- Live expert-led bite-size or workshop session
Bespoke printed communication/learning assets:
- Handouts
- Z-cards
- Zappar AR for Z-card
- Action learning prompts/exercises
- Bespoke Hub annual subscription fee (per user)
- Hub implementation
- Subscription (open) hub
- Booker portal
- Delivery – Virtual or in-person facilitator; virtual producer
- Faculty management
- Delegate management
- Instructional design
- Specialist instructional design
- Learning journey curation
- Logistics support
- Project management
- Customer success management
- Branding & creative communication
- Graphic design
- Translations services
- Proofing/QA
- Data insights & engagement
- Consultancy
- Supplier management
- Managed Learning Services
Our approach
Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).
Or speak to one of our friendly learning advisers by:
Phone
0345 0712801