Managing Upwards

In some situations, you may find that you need to work with managers, directors, clients and individuals from various departments where you have little or no line of authority. In order to achieve a successful outcome, you must be able to communicate in the appropriate way and have the confidence to influence for the right outcome. It is important to work on your personal brand and build respect so that people take you seriously.

Take a look at all personal development topics

It's more than just a course.

This is a learning journey.



On-demand digital learning playlist



Live session delivered virtually or in-person



Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Learning Journey

For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.

Course Code: OV-MUP

  • 1x3 hr virtual session | 6-8 hrs on-demand learning | 30 mins coaching (optional extra for teams)

  • This is available for individuals, groups and teams

  • Part of our Core Library

This course will enable you to improve the way you interact with people and get the best out of others in order to achieve the successful outcomes you want and the business needs.

Your objectives and projects may rely on getting people on board who are more senior than you or who you have no direct authority. On this course, you will have the opportunity to plan some specific techniques and strategies you can use to increase your personal influence, build respect and communicate more assertively. You will leave with an action plan for increasing your confidence and influence in the situations you have identified as important.

This course is suitable for individuals who communicate at all levels - including managers, directors and clients - and who do so with little or no line of authority.

By the end of this course you will be able to:

  • Know how to respond assertively to passive and aggressive behaviour
  • Apply an assertive response to some common workplace situations
  • Implement a plan to deal with others more assertively
  • Identify different communication styles in action and flex your style to influence others
  • Reflect on how you want to be perceived by others and work on presenting a positive image
  • Identify the sources of power in an organisation and use these to increase your influence

For groups & teams

Up to 15 people per programme.

From £3000 (+VAT)

Bring in-house

For individuals

Upcoming dates

£ 625.00 (+ VAT)

£ 625.00 (+ VAT)

Reserve your place

Bitesize Sessions

Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.

Managing Upwards

Managing Upwards

Course Code: VILT-MNUP

  • 90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

  • This is available for groups and teams

  • Part of our Core Library

What’s the quickest way to make your working life easier? Make your manager’s working life easier? If you are able to effectively manage upward, it will benefit not only your manager but will also have a huge impact on your own job satisfaction and career prospects.

Traditional thinking has focused on the manager’s role in managing their team members, but more recently there has been a growing focus on managing upward – developing a healthy and positive relationship with your manager so that you both achieve your goals, and the organisation’s goals.

Managing upward is not about the necessity to do so because your manager is incompetent (or a micromanager, or indecisive, or giving you vague feedback….), it is about using the traits of a good manager to bring out the best in you. If you are able to manage upward successfully, you will see the ultimate win-win outcome for you and your manager. 

Whether you have had the same manager for a long-time or you are entering a new relationship, on this course you will plan some specific techniques and strategies you can use to increase your personal influence, build respect and communicate more assertively. You will leave with an action plan that will help you to get people on board who are more senior than you, or who you have no direct authority over.



  • Would you like to have a more mutually beneficial relationship with your manager?
  • Do you know what your manager needs and expects from you?
  • Does your manager know what you need or expect from them?
  • Would you like your manager to listen more carefully to – and respond positively to – your ideas and concerns about assignments, tasks, roles and responsibilities?
  • Develop a healthy and balanced view of the employee/employer relationship
  • Gain a better understanding of what makes your manager tick
  • Identify different communication styles that may help you to more effectively influence your manager
  • Create a checklist for managing upwards and approach discussions with a win-win mindset


Enquire now

Online Learning

Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.

Managing Upwards

Managing Upwards

Core content

  • Managing Upwards Fluidbook
  • Managing Upwards Infographic
  • Managing Upwards Quiz
  • Managing Upwards Thrive in Five
  • Managing Upwards Animation
Managing Upwards
See our engaging content in action

See our engaging content in action

Find out more about our learning content… we provide a range of formats and media types to support different learning styles, and time pressures and to keep the learning engaging. Find out more about the different modalities and view some examples…

Explore more about our content

Build a customised programme

Use our building blocks approach to create a customised programme to suit your specific needs and context, at the pace you need. 
Talk to us about what you want to achieve.


Step 1

Choose the core blocks you want (from our content library)


Step 2

Consider what blocks you want to customise (to make it your own)


Step 3

Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)


Step 4

We’ll create the optimum journey for your learners

Want to co-create?

Let's talk

The building blocks menu of options

To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.

Choose from across our range of 100+ core topic areas.

Online self-study:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Applying what you have learned - action learning prompts/exercises
  • All assets under a topic/collection
Live expert-led:
  • Pre-built team experience (learning journey)
  • Live workshops - virtual or in-person training (1 x half-day live session in a day; 2 x half-day live session in a day)
  • Bitesize (1 x 90-min bite-size session in a day; 2 x 90-min bite-size session in a day; 3 x 90-min bite-size session in a day)
  • Run-it-yourself
  • Coaching – per hour (Follow-up; Learning programme; Transitioning together; Team effectiveness; Career coaching; Leadership & executive; Skills performance coaching)
  • Group facilitation sessions (1 x 3hr in a day; 2 x 3hr in a day
  • Leadership lab session (1 x 3hr in a day; 2 x 3hr in a day)
  • Virtual delivery platform licence
Personalisation for live events:
  • Add your logo
  • Tailored
  • Branded
  • Fully customised
Bespoke content creation:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts with bespoke or your content
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Digital badges/certificates
  • Live expert-led bite-size or workshop session
Bespoke printed communication/learning assets:
  • Handouts
  • Z-cards
  • Zappar AR for Z-card
  • Action learning prompts/exercises
  • Bespoke Hub annual subscription fee (per user)
  • Hub implementation
  • Subscription (open) hub
  • Booker portal
  • Delivery – Virtual or in-person facilitator; virtual producer
  • Faculty management
  • Delegate management
  • Instructional design
  • Specialist instructional design
  • Learning journey curation
  • Logistics support
  • Project management
  • Customer success management
  • Branding & creative communication
  • Graphic design
  • Translations services
  • Proofing/QA
  • Data insights & engagement
  • Consultancy
  • Supplier management
  • Managed Learning Services
The building blocks menu of options

Our approach

Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).

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