You can always custom build your own custom course, Why not explore our building blocks library or book a consultation with our team
Challenging Conversations
Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few.
The learning experience
Information
Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few.
In order to make sure that these conversations are constructive, productive, and have the best possible outcome for everyone concerned, there are a number of skills that we need to master. Being fully prepared is the first thing. Then, having a toolkit of strategies and techniques at hand to deal with an emotional response, a difference of opinion, or a negative attitude gives us the confidence to tackle these conversations head on, without deferring, delaying, or deflecting.
In order to make sure that these conversations are constructive, productive, and have the best possible outcome for everyone concerned, there are a number of skills that we need to master. Being fully prepared is the first thing. Then, having a toolkit of strategies and techniques at hand to deal with an emotional response, a difference of opinion, or a negative attitude gives us the confidence to tackle these conversations head on, without deferring, delaying, or deflecting.
- Do you ever need to instigate conversations with colleagues about sensitive topics?
- Do you sometimes find challenging conversations intimidating?
- Are you unsure of how best to prepare yourself and open up a tricky conversation?
- Do you know how to confidently deliver a message that the other person might not want to hear?
- Are you confident that you can disagree with someone and stand your ground, while keeping the conversation constructive and positive?
- Explain what preparation is needed ahead of a challenging conversation
- Describe how the four steps of a challenging conversation help to achieve a successful outcome
- Build immediate rapport and establish psychological safety during a challenging conversation
- Conduct a productive conversation that balances assertiveness with empathy
- What makes a conversation challenging
- Reflect on what holds you back from entering a challenging conversation
- Preparing from the other person’s perspective
- Preparing yourself to enter a challenging conversation
- Four steps to a challenging conversation
- Creating a psychologically safe forum
- Framing your message
- Balancing assertiveness with empathy
- Planning action following a challenging conversation
Features
| Choose your experience |
|
| • Training Course: Ready-to-run session • Pick & Mix: Combine topics to build a journey • Customise: Create something custom from scratch. |
|
| Available for groups & individuals | |
| Durations: 90-minute bite-size or 180-minute workshops |
|
| 6-8 hrs on-demand learning |
For groups & teams
Live session delivered virtually or in-person. Up to 15 people per programme.
£1500
Starting price + VAT
For individuals
$price
+ VAT
Upcoming dates (Select date for price info)
03-Sep-26
Virtual
10:00
