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Engaging learning & development built using — content, technology & services — that focuses on capability development & behaviour change.
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Succeeding at work will inevitably entail having difficult conversations, whether with colleagues, suppliers or customers. Being able to approach difficult and challenging conversations calmly and confidently will enable you to work more effectively and build stronger relationships. In this topic you will discover ways of preparing for tough conversations, with tips on how to deal with bad reactions, “read” body language and listen more actively.
Take a look at all personal development topics
On-demand digital learning playlist
Live session delivered virtually or in-person
Digital learning playlists | Coaching session (optional)
For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.
Course Code: OV-CC
This is available for individuals, groups and teams
half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)
Part of our Core Library
This course looks at a structured set of techniques, strategies and tips to make those tricky conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, using positive language and managing emotional reactions. You will have the opportunity to practise these skills, using a four-stage structure to lead the conversation to a positive conclusion.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
By the end of this course you will be able to:
You may also like: Handling Difficult Situations Giving and Receiving Feedback
Live session delivered virtually or in-person. Up to 15 people per programme.
From £3000 (+VAT)
£ 625.00 (+ VAT)
Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.
Course Code: VILT-CHC
90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)
This is available for groups and teams
Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few. In order to make sure that these conversations are constructive, productive, and have the best possible outcome for everyone concerned, there are a number of skills that we need to master. Being fully prepared is the first thing. Then, having a toolkit of strategies and techniques at hand to deal with an emotional response, a difference of opinion, or a negative attitude gives us the confidence to tackle these conversations head on, without deferring, delaying, or deflecting. This session will equip you with a structured set of techniques, strategies, and tips to make those tricky conversations more productive. It covers how to prepare yourself, as well as specific techniques of building rapport, establishing psychological safety, and delivering your message clearly and compassionately.
This virtual session can be combined with: Challenging Conversations - Virtual Learning Skill Drill
Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.
Core content
Find out more about our learning content… we provide a range of formats and media types to support different learning styles, and time pressures and to keep the learning engaging. Find out more about the different modalities and view some examples…
Use our building blocks approach to create a customised programme to suit your specific needs and context, at the pace you need. Talk to us about what you want to achieve.
Choose the core blocks you want (from our content library)
Consider what blocks you want to customise (to make it your own)
Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)
We’ll create the optimum journey for your learners
To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.
Choose from across our range of 100+ core topic areas.
Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).
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