ILM Level 5 Award in Leadership and Management

The ILM Level 5 Award in Leadership and Management qualification helps department heads, practicing middle managers and project managers improve performance and prepare for senior management responsibilities. The ILM is the UK’s leading provider of specialist leadership qualifications and qualifies over 70,000 leaders and managers every year. 88% of employers say their business was immediately positively impacted by ILM training programmes.

Take a look at all management & leadership topics

It's more than just a course.

This is a learning journey.



On-demand digital learning playlist



Live session delivered virtually or in-person



Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Learning Journey

For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.

Course Code: OV-ILA

  • 3 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

  • This is available for individuals only

  • Part of our Extended Offering

The ILM Level 5 Award in Leadership and Management has been designed to give practicing or aspiring middle managers a solid foundation for their formal development in this role. This is a concise qualification, made up of two units and delivered over three sessions.
In the first unit, 'Becoming an Effective Leader‘, you will explore the nature of the middle management role and both evaluate and develop your ability to set direction, communicate, delegate and motivate. You will also learn the basic theory of emotional intelligence and the effect of emotions on your performance and the performance of your team.
In the second unit, ‘Managing Stress and Conflict in the Workplace‘, you will explore techniques for identifying, preventing and resolving conflicts within your team. This module also focuses on stress management within the organisation and requires you to assess your ability - and your organisation‘s ability - to recognise and manage stress effectively.

Suitable for either practicing or aspiring middle managers looking to gain a professionally recognised qualification.
Benefits of attending:
Gain a recognised national qualification for managers
ILM ‘Learner Membership‘ status giving access to a range of benefits
Participate in practical and interactive workshops
Expert support in preparing your written assessment for submission

By the end of this course you will be able to:

  • Evaluate your ability to use a range of leadership styles, in different situations and with different types of people
  • Use theories of emotional intelligence to review the effect of emotions on own and others‘ performance
  • Review and develop your ability to set direction and communicate this to others
  • Review and develop your ability to motivate, delegate and empower others
  • Produce a personal development plan to improve your leadership capability
  • Evaluate how effective your organisation is in recognising workplace stress and conflict, and providing the necessary support mechanisms
  • Plan improvements to how you identify and deal with workplace stress and conflict

After the course, you will complete two assignments. Upon successful completion of these assignments, you will obtain the ILM Level 5 Award in Leadership and Management.
In the first assignment, ‘Becoming an Effective Leader‘, you will be asked to assess and review your current leadership style and identify your strengths and development areas. This will result in a detailed action plan that enables you to further develop your leadership capability.
The second assignment will cover evaluating the effectiveness of your organisation in recognising workplace stress and conflict and the necessary support mechanisms. In addition, you will critically evaluate your own ability to identify and deal with workplace stress and conflict.
As part of this award, you will be offered 3 hours of tutorial support.
All learners gain free studying membership of ILM for one year. Designed to help candidates get the most from their course and advance their management career, studying membership gives access to a wide range of specialist support and development materials and services. Once registered, candidates can activate their ILM studying membership online at
At any time candidates can upgrade to become a full ILM professional member - giving an additional range of membership services and the use of post-nominal letters (e.g. AInstLM).

  • Understanding the Management Role
  • The role of the middle manager and your part in achieving organisational goals
  • Defining the key responsibilities of the middle manager
  • Action-centred leadership - finding the balance
  • Leadership Styles and Approaches
  • The emotionally intelligent leader - assessing your style
  • Perspectives on leadership: Servant and Host
  • Situational leadership
  • Emotional Intelligence
  • Background to emotional intelligence
  • Self-awareness: understanding your strengths and limitations, and continuously developing yourself as a leader
  • Self-management: controlling your emotional response, displaying confidence and self-assurance, being resilient
  • Social awareness: demonstrating empathy and awareness of organisational politics
  • Relationship management: inspiring and influencing
  • Effective Communication
  • The importance of effective communication
  • Influencing, persuading and negotiating techniques
  • The power of networks
  • Motivation and Delegation
  • Introduction to motivational theories
  • Evaluating motivational factors and selecting the appropriate approach for different situations and people
  • Using delegation as a motivational and development tool
  • Five steps to effective delegation
  • Managing Workplace Stress
  • How to spot the signs of stress at work: the causes and symptoms
  • Management responsibilities and methods for managing work-related stress
  • Sources of support and techniques to help manage and reduce stress
  • Workload management: agreeing objectives and priorities
  • Managing and Resolving Conflict
  • Causes of conflict and interpersonal friction
  • Resolving conflict: selecting the right approach
  • The legal and organisational perspective: when to escalate
ILM accredited

This course/programme is accredited by ILM

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

From £7,500 to £13,500 (+VAT)

Bring in-house

For individuals

Upcoming dates (select date for price info)

£ 1,595.00 (+ VAT)

£ 1,595.00 (+ VAT)

Reserve your place

Build a customised programme

Use our building blocks approach to create a customised programme to suit your specific needs and context, at the pace you need. 
Talk to us about what you want to achieve.


Step 1

Choose the core blocks you want (from our content library)


Step 2

Consider what blocks you want to customise (to make it your own)


Step 3

Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)


Step 4

We’ll create the optimum journey for your learners

Want to co-create?

Let's talk

The building blocks menu of options

To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.

Choose from across our range of 100+ core topic areas.

Online self-study:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Applying what you have learned - action learning prompts/exercises
  • All assets under a topic/collection
Live expert-led:
  • Pre-built team experience (learning journey)
  • Live workshops - virtual or in-person training (1 x half-day live session in a day; 2 x half-day live session in a day)
  • Bitesize (1 x 90-min bite-size session in a day; 2 x 90-min bite-size session in a day; 3 x 90-min bite-size session in a day)
  • Run-it-yourself
  • Coaching – per hour (Follow-up; Learning programme; Transitioning together; Team effectiveness; Career coaching; Leadership & executive; Skills performance coaching)
  • Group facilitation sessions (1 x 3hr in a day; 2 x 3hr in a day
  • Leadership lab session (1 x 3hr in a day; 2 x 3hr in a day)
  • Virtual delivery platform licence
Personalisation for live events:
  • Add your logo
  • Tailored
  • Branded
  • Fully customised
Bespoke content creation:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts with bespoke or your content
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Digital badges/certificates
  • Live expert-led bite-size or workshop session
Bespoke printed communication/learning assets:
  • Handouts
  • Z-cards
  • Zappar AR for Z-card
  • Action learning prompts/exercises
  • Bespoke Hub annual subscription fee (per user)
  • Hub implementation
  • Subscription (open) hub
  • Booker portal
  • Delivery – Virtual or in-person facilitator; virtual producer
  • Faculty management
  • Delegate management
  • Instructional design
  • Specialist instructional design
  • Learning journey curation
  • Logistics support
  • Project management
  • Customer success management
  • Branding & creative communication
  • Graphic design
  • Translations services
  • Proofing/QA
  • Data insights & engagement
  • Consultancy
  • Supplier management
  • Managed Learning Services
The building blocks menu of options

Our approach

Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).

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