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Building one learning home for a growing veterinary practice network
How Hemsley Fraser helped VetPartners bring people skills development, mandatory training and internal clinical content into a single branded Learning Hub, reaching 23,000+ visits in a single year.
23,000+
Visits to the learning hub in one year
2,000+
New users joined the platform in 2025
13,000+
Hours of learning completed in 2025
91,000+
Instances of content shared across teams in 2025
The challenge
As VetPartners continued to grow, they needed a simple, engaging way to make learning accessible across a large and expanding network of practices, without the complexity or cost of a full enterprise LMS. Alongside their clinical expertise, teams across the organisation needed to develop the people skills that support effective teamwork, communication and great customer experiences. At the same time, VetPartners needed a reliable way to host mandatory training and internal learning resources while keeping learning genuinely engaging, rather than something that felt purely compliance-driven.
What VetPartners wanted was one place where teams could access essential learning, development resources and practical skills support, in a way that worked alongside the day-to-day demands of busy veterinary practice life.
The solution
A single home for learning
-
A branded VetPartners Learning Hub, a central place where teams can access learning, resources and development whenever they need it
- People skills development covering topics including effective meetings, developing others, challenging conversations, customer service and employee engagement
- Compliance and wellbeing learning covering workplace safety, professional development tracking, and mental health and stress awareness
- Internal learning resources hosted alongside Hemsley Fraser content, including clinical content developed by VetPartners itself
What began as a space for human skills development has grown into the primary home for learning across VetPartners. Following strong early adoption, the partnership was renewed in 2024 to expand the Hub across the organisation's full user base, bringing mandatory training, internal resources and professional development together in one accessible place rather than across separate systems.
Results
- 23,000+ visits to the Learning Hub in 2025 alone
- 2,000+ new users joined the platform in 2025
- 13,000+ hours of learning completed in 2025
- 91,000+ instances of content shared across teams in 2025
- The Learning Hub has become a widely used and trusted home for learning across VetPartners, supporting both day-to-day performance and ongoing development
What made this work
- Bringing internally created content and Hemsley Fraser resources into one place, rather than leaving teams to navigate separate systems and logins
- Growing the Hub's scope deliberately, from an initial focus on people skills into compliance, wellbeing and internal clinical content, as adoption proved the model
- Keeping learning engaging rather than purely required-driven, even where the Hub also carries mandatory training
- Designing around the reality of busy veterinary practice life, so learning fits the pace of the job rather than competing with it
FAQs
Bringing learning together for a growing organisation is a significant undertaking. Here are the questions organisations most commonly ask us before they start
Yes. VetPartners' Learning Hub brings internally created content, Hemsley Fraser resources, mandatory training and compliance learning into one platform, rather than requiring a separate LMS alongside other systems. Teams access everything they need in one accessible place.
By placing it alongside genuinely useful development content in the same space, rather than isolating it as a separate, purely administrative system. VetPartners' Hub hosts workplace safety, professional development tracking and wellbeing training alongside people skills content on topics like challenging conversations and customer service, so compliance learning sits within a broader, more engaging learning experience.
A single, simple home for learning matters more than the volume of content available. VetPartners needed one place where teams across a large network of veterinary practices could access essential learning and development resources, in a way that worked around the practical demands of the job, which is what shaped the Hub's design from the outset.
Yes. VetPartners' Learning Hub hosts the organisation's own internally developed clinical content alongside Hemsley Fraser's learning resources in a single platform, giving teams one place to access both rather than switching between internal and external systems.
Growing fast and need one home for learning?
If you're looking to bring people skills, compliance and internal content together into one simple, accessible platform as your organisation grows, we'd love to talk. Get in touch to find out how we can design and deliver a solution built around your organisation's specific challenges.