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Being assertive is a core communication skill. It is not about being aggressive or angry, but rather it's about having confidence in what you believe in whilst showing total respect for others' opinions. This topic is focused on tips for working assertively by building congruence with other people, increasing your confidence and self-esteem in the process.
Take a look at all personal development topics
On-demand digital learning playlist
Live session delivered virtually or in-person
Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)
For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.
Course Code: OV-AAW
2 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)
This is available for individuals, groups and teams
Part of our Core Library
This course will help you to understand what assertiveness is and how this type of behaviour compares to aggression and passivity. You will learn and practise some tips, techniques and strategies for remaining calm and professional in the face of anger or hostility and managing your own response to difficult situations. You will also have the opportunity to practise responding assertively to requests made by others and making requests in a way that gives you the best likelihood of a positive response. You will leave with a plan of action to respond assertively to at least one personal workplace situation.
This course is suitable for people who would like to recognise and respond appropriately to different types of behaviour and develop the ability to act assertively in challenging workplace situations.
By the end of this course you will be able to:
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Building Your Confidence
Live session delivered virtually or in-person. Up to 15 people per programme.
Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.
Course Code: VILT-AS
90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)
This is available for groups and teams
Being assertive is about finding a balance between your own needs and rights and other peoples’ needs and rights. We all have the right to express ourselves openly and stand up for our point of view, but at the same time, we have the responsibility to acknowledge and respect the rights and beliefs of others.
You can probably think of a time at work when you experienced the fight-or-flight response: your heartbeat quickened, you began breathing faster, and your entire body became tense. You are now primed for action, but what kind of action should you take? Stand your ground and fight back, or run away to safety?
The threatening situations we face in the workplace require a different kind of response. We must learn to control our instincts, choose a more rational response, and use this to our advantage.
Behaving assertively means finding an outcome where everybody wins and nobody is forced to fight or to flee.
Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.
Find out more about our learning content… we provide a range of formats and media types to support different learning styles, and time pressures and to keep the learning engaging. Find out more about the different modalities and view some examples…
Use our building blocks approach to create a customised programme to suit your specific needs and context, at the pace you need.
Talk to us about what you want to achieve.
Choose the core blocks you want (from our content library)
Consider what blocks you want to customise (to make it your own)
Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)
We’ll create the optimum journey for your learners
To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.
Choose from across our range of 100+ core topic areas.
Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).