Working in a Multi-Generational Environment

Understanding the characteristics of different generations to one’s own has proven to be a challenge over the years. Each generation has different expectations of their employers, different goals and values, and different ways of interacting with their managers and colleagues. At the same time, we are all quite similar on a human level. 

This course will help you to identify and understand what drives different generations, as well as offering tips and hints for how best to communicate with multiple generations and how to overcome generational bias. 

• Define what is meant by generational inclusion
• Identify the generations currently in the workplace and the commonly associated stereotypes
• Recognise the challenges and advantages of a generationally inclusive workplace
• Know how to model the values of generational inclusion
• Create an action plan to start taking proactive steps in your workplace

• Definition of  generational diversity
• Generational classifications (according to Pew Research Center)
• Issues arising from generational bias
• Common stereotypes associated with different generations 
• The advantages of generational diversity
• Commonalities across generations
• Personal strategies to overcome generational bias
• How to model the values of generational inclusion
• The Inclusion Paradox