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/ First-Time Manager | Expert-Led & Digital Learning

First-Time Manager

We know that managers play a crucial role in engaging, developing, and supporting employees, enabling them to do and be their best at work every day. Achieving that requires a whole new set of skills that can’t be learned overnight. The first step is to understand how your role has changed, what it takes to be a successful manager, and what your team really needs from you.

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Our expert-led sessions are available in your choice of 90-minute (Bitesize) or 180-minute formats, designed to fit your learners’ needs and schedule.

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First-Time Manager

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Agile Leadership

The concept of agile started life in 2001 as a manifesto to speed up software development. Leadership practices based on the overall concept of ‘being agile’ are now widely recognised as an aspirational approach - not only for leadership at an individual level, but for the transformation of the organisation in its entirety.

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Authentic Leadership | Expert-Led & Digital Learning Assets

Authentic leadership can transform your workplace, benefiting you, your team, and your organisation. When your leadership nurtures meaningful relationships and is consistent with your true self, those around you will respond more positively.

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Belonging at Work: Expert-Led & Digital Learning

Social belonging is the feeling that you’re a valued and accepted member of a group. It’s important for every person to feel they belong in all areas of their life, including their workplace. Yet, in some organisations, a significant proportion of employees feel isolated or that they don’t belong.

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Building Accountability | Expert-Led & Digital Learning Assets

Accountability at work is about every person in the workforce – no matter their seniority - taking responsibility for their behaviour, decisions, and performance. Creating a thriving culture of accountability in the workplace turns average teams into high-performing ones.

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Building Effective Teams | Expert-Led & Digital Learning Assets

Building successful teams is crucial for any organisation. They drive performance, foster innovation, and sustain growth. An effective team collaborates well and is a supportive environment where members feel safe to express ideas, share concerns, and take risks without fear of negative consequences.

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Building Resilience | Expert-Led & Digital Learning Assets

This topic will help you to become a role model for resilience and equip you with some immediately applicable techniques for helping the people in your team to build their own levels of resilience.

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Building Trust in Teams | Expert-Led & Digital Learning Assets

Trust is the foundation of every successful team. Without it, collaboration suffers, communication breaks down, and even small challenges can feel insurmountable. In this interactive session, we’ll dive into what trust means in a team setting and explore practical ways to build, maintain, and rebuild trust.

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Challenging Conversations | Expert-Led & Digital Learning Assets

Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few.

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Coaching | Expert-Led & Digital Learning Assets

This topic will provide you with a comprehensive overview to coaching; defining what it means to be a coach and exploring the mindset, skillset and toolset required. You will learn how to apply the GROW model to a coaching session.

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Collaborating Effectively | Expert-Led & Digital Learning Assets

Building successful teams is crucial for any organisation. They drive performance, foster innovation, and sustain growth. An effective team collaborates well and is a supportive environment where members feel safe to express ideas, share concerns, and take risks without fear of negative consequences.

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Compassionate Leadership | Expert-Led & Digital Learning Assets

In recent years and through the advancement of digital communications, our world has become smaller. More teams are working remotely and cross-culturally, so understanding culture has become more important than ever before .

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Constructive Conflict | Expert-Led & Digital Learning Assets

This topic will help you to become a role model for resilience and equip you with some immediately applicable techniques for helping the people in your team to build their own levels of resilience.

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Developing Others | Expert-Led & Digital Learning Assets

Trust is the foundation of every successful team. Without it, collaboration suffers, communication breaks down, and even small challenges can feel insurmountable. In this interactive session, we’ll dive into what trust means in a team setting and explore practical ways to build, maintain, and rebuild trust.

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Effective Delegation | Expert-Led & Digital Learning Assets

This topic is focused on the important management skill of delegating effectively. You will have the opportunity to practice delegating one of your own tasks in a safe and supportive environment, following a comprehensive five-stage structure that covers: identifying tasks to delegate, who to delegate to and why, how to brief and giving feedback.

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High Potential Talent | Expert-Led & Digital Learning Assets

This topic will push thinking about what is meant about having high potential available to us, and why it‘s important to invest in high-potential employees. It goes on to look at how talent can be spotted early and introduces a 9 box grid for assessing talent.

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Inclusive Leadership | Expert-Led & Digital Learning Assets

Inclusion is much more than just a buzzword – it’s a business strategy that can result in better business performance, increased innovation, an enhanced employer brand, and a culture that maximses employee engagement and retention. As workplace diversity is accelerating, the focus on creating a truly inclusive working environment has never been ...

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Leadership Styles | Expert-Led & Digital Learning Assets

Effective leadership is not one-size-fits-all. Great leaders know how to adapt their approach to suit the situation, the task at hand, and the individuals they are leading. In this course, you’ll explore four distinct leadership styles, learning how to define and differentiate between them.

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Leading Hybrid Teams | Expert-Led & Digital Learning Assets

Done well, hybrid working can be agile, engaging, inclusive and future focused. Done badly, it can be frustrating, isolating and career-limiting. Today’s leaders need to relearn how to effectively lead in a world where hybrid working has become the norm and an expectation. Being a role model and creating the conditions for your team to succeed are ...

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Leading in Uncertain Times | Expert-Led & Digital Learning Assets

This topic will provide you with some essential strategies for leading your teams through times of insecurity and ambiguity. You will learn how our brains react to uncertainty and how this manifests itself in individual behaviour.

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Leading Without Authority | Expert-Led & Digital Learning Assets

What defines a leader? Is it a title, a position in the hierarchy, or something deeper? True leadership is about making a positive impact, driving change, and fostering an environment where everyone can thrive. If we accept that definition, it quickly becomes clear that anyone, at any level, can be a leader.

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Manager vs. Leader | Expert-Led & Digital Learning Assets

This topic will firstly ask participants to consider the importance of knowing the difference between leadership and management, and what each one means. It goes onto look at the different tools for both and what situations demand leadership, and which need management.

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Managing a Matrix Team | Expert-Led & Digital Learning Assets

In today's uncertain climate, many organisations are turning to workgroups, cross-functional teams, task forces and special project teams in order to be faster and more flexible and to share resources across the organisation.

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Managing Change | Expert-Led & Digital Learning

Driven by both internal and external factors, the business world is in a constant state of evolution. Join us in this interactive, bite-size session, where you will explore this dynamic world by diving into a robust change model to optimize your actions and enhance your results and relationships.

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Managing Upwards | Expert-Led & Digital Learning

What’s the quickest way to make your working life easier? Make your manager’s working life easier? If you are able to effectively manage upward, it will benefit not only your manager but will also have a huge impact on your own job satisfaction and career prospects.

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Managing Virtual Teams | Expert-Led & Digital Assets

In this topic you will explore the various challenges associated with working with and leading virtual teams, which are becoming more and more commonplace in the modern working environment.

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Managing Wellbeing | Expert-Led & Digital Assets

This session considers the impact of wellbeing on businesses and individuals, identifying the warning signs that wellbeing may be out of balance and how to build the ingredients of ‘good work‘ into your management practice.

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Motivating Your Team | Expert-Led & Digital Assets

Knowing how to motivate your team members, and keep them motivated, will enable you to bring out their best skills, knowledge, attitudes, and behaviours. Motivation is the magic formula that helps you to achieve individual, team and organisational goals.

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Multicultural Relationships | Expert-Led & Digital Learning Assets

In recent years and through the advancement of digital communications, our world has become smaller. More teams are working remotely and cross-culturally, so understanding culture has become more important than ever before .

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Navigating Middle Management | Expert-Led & Digital Assets

Middle management is important in every organisation. It bridges the gap between senior leadership and frontline employees. This course will guide you through the complexities of managing up, down, and across the organisational hierarchy.

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Objective Setting | Expert-Led & Digital Learning Assets

This virtual session is designed to equip participants with the knowledge, tools, and practical techniques needed to set SMART (specific, measurable, achievable, relevant, and time-bound) objectives effectively.

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Peer to Manager | Expert-Led & Digital Learning Assets

Transitioning from being a peer to a manager can be one of the most challenging professional leaps. The dynamics change significantly when individuals are suddenly responsible for leading their former colleagues, either due to a promotion or on a temporary basis, perhaps on a project leadership basis.

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Performance Management | Expert-Led & Digital Learning Assets

This topic explores the stages of the performance management cycle in some detail, considering what action a manager should take at each stage to support high performance.

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Positive Culture | Expert-Led & Digital Learning Assets

You spend many hours at work each week, so ensuring positivity in your working environment is key to success. organisational culture deeply affects productivity and well-being, both positively and negatively. A great thing about building a positive culture is that it needn’t cost anything. Adopting some simple key principles can make a big ...

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Psychological Safety | Expert-Led & Digital Learning Assets

Psychological safety is an ongoing journey toward creating an inclusive workplace where people feel safe to share opinions, offer alternative perspectives, propose ideas, ask questions, share concerns, and make mistakes.

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Psychology of Leadership | Expert-Led & Digital Learning Assets

During this topic participants will consider what makes certain leaders great and the attributes that they have, takes in some of the most common leadership models, and will engage in a discussion about whether leaders are born or made, and what it truly means to be a leader today.

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Recognition & Reward | Expert-Led & Digital Learning Assets

This topic starts by defining what is the true purpose of reward and recognition, then looks at motivators - specifically looking at hygiene and motivating factors and what is likely to motivate, and demotivate people.

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Senior Management | Expert-Led & Digital Learning Assets

This topic will introduce you to the specific role, requirements and attributes of a senior manager, and will get you started on developing the mindset and skillset you need to make that important step.

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Strategic Decision Making | Expert-Led & Digital Learning Assets

In today’s fast-paced and complex world, the ability to make effective strategic decisions is more crucial than ever. This engaging and practical session will help you develop the tools and confidence to make thoughtful, impactful decisions that align with long-term goals.

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Strategy | Expert-Led & Digital Learning Assets

A strategy is a framework for making decisions about how an organisation will run. In effect, a strategy tells others how your organisation will create value for your customers – it doesn’t focus on implementation but it clearly establishes who you are, what you do, and what you stand for.

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Sustaining High-Performing Teams | Expert-Led & Digital

This topic will help you to understand what makes teams effective, and how to address some of the issues that can make them ineffective. You will explore a set of building blocks that support the development of an effective team and will consider how to overcome the five recognised dysfunctions that can prevent a team from reaching its potential.

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