Recruitment and Interviewing

Whether you're preparing to be interviewed or you're the one sitting on the other side of the table, interviews can be stressful and worrying. This topic is for interviewers and interviewees alike; it will equip you with skills to conduct and attend interviews. You will explore how to prepare for and participate in the interview process including compiling and responding to specific interview questions and creating a good impression. Learn how to conclude an interview and bring it to a successful completion.

Take a look at all business skills topics

It's more than just a course.

This is a learning journey.



On-demand digital learning playlist



Live session delivered virtually or in-person



Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Learning Journey

For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.

Course Code: OV-RAI

  • 2 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

  • This is available for groups and teams

This highly practical and interactive course provides a step-by-step approach to the recruitment and selection process, enabling you to make fair, sound and accurate decisions. First, you will cover the basics of how to attract and source high-quality candidates in a virtual world. Then you will focus on the interview itself: introducing you to structured behavioural interviewing and equipping you with the skills and the confidence to plan your interview and ask effective questions.

This course is for anyone who is involved in the recruitment and selection process and would like to understand best practice techniques to ensure they hire the right candidates.

By the end of this course you will be able to:

  • Create an accurate job specification that reflects the ideal candidate
  • Identify the behavioural competencies required for a specific role
  • Compile competency-based questions to test for candidate suitability
  • Identify different types of questions and which ones to avoid in an interview
  • Plan and prepare for conducting an interview
  • Follow a structured process for an interview discussion
  • Make accurate decisions about a candidate based on interview performance


  • The true cost of recruitment and the cost of poor decision making
  • A checklist for the key stages of the recruitment process
  • Online and offline options for attracting and sourcing candidates
  • What to include in a job advert to make it informational yet appealing
  • How to avoid discrimination and ensure inclusivity at every stage of the process
  • Drawing up accurate person specifications and job descriptions
  • Identifying the behavioural competencies required to be successful in the role
  • Planning and structuring the interview
  • Compiling a list of competency-based questions to test for candidate suitability
  • The art of questioning and how to spot untruths
  • Creating a welcoming environment - virtually and in-person - and presenting yourself and your organization in a positive light
  • Positive body language and effective listening
  • What information to record during the interview
  • Reviewing candidate qualities, attributes and skills against the job criteria
  • Selecting the right candidate for the job

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Better Communication Skills

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

From Contact us for pricing

Bring in-house

For individuals

Upcoming dates (select date for price info)

$ 1,250.00 (+ VAT)

Reserve your place

Bitesize Sessions

Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.

Interviewing Skills

Interviewing Skills

Course Code: VILT-IS

  • 90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

  • This is available for groups and teams

  • Part of our Extended Offering

If we want our teams and our organisations to be successful, we need to have the right people, with the right skills, doing the right things, at the right times… all the time! That means we need to consistently and confidently make good hiring decisions. We also have an obligation to conduct every interview in a way that values diversity, and removes bias from our decision-making processes.

There are several traps hiring managers can inadvertently fall into, including insufficient planning, asking irrelevant questions, misunderstanding the legalities around recruitment, making decisions too quickly, and evaluating candidates subjectively and inconsistently.

And don’t forget that interviews are two-way streets: candidates are assessing us as well. Do we meet their expectations? Are we the right fit for them?

This interactive virtual session will equip you with the skills and techniques to prepare for and conduct an interview that is valid, reliable, and that assesses the candidate against the competencies and attitudes required for the role – and nothing else. It will also help you understand the benefits of embracing diversity in all of your hiring decisions.

  • Would it help you to have a clear structure to follow when planning an interview?
  • Do you know what kind of questions you should be asking, and which you should void?
  • Would you like to feel more confident in your ability to conduct fair and objective candidate assessments?
  • Would you like to make a great impression on every candidate and make sure that they have a positive experience of your organisation?
  • Do you ever feel that your organisation wastes money on re-hiring and retraining people into the same positions over and over again?
  • Follow a structured end-to-end process for preparing and conducting effective interviews
  • Compile competency-based questions that allow you to objectively assess your candidates’ skills, knowledge, and experience
  • Avoid introducing bias into your hiring processes and decisions
  • Give a positive impression of your organisation whenever a candidate walks through your doors
Enquire now

Online Learning

Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.



Core content

  • Interviewing Skills Fluidbook
  • Interviewing Skills Infographic
  • Interviewing Skills Animation
  • Interviewing Skills Quiz
  • Interviewing Skills Podcast
  • Interviewing Skills Thrive in Five
  • Apply Your Learning Action Plan
See our engaging content in action

See our engaging content in action

Find out more about our learning content… we provide a range of formats and media types to support different learning styles, and time pressures and to keep the learning engaging. Find out more about the different modalities and view some examples…

Explore more about our content

Build a customized program

Use our building blocks approach to create a customized program to suit your specific needs and context, at the pace you need.
Talk to us about what you want to achieve.


Step 1

Choose the core blocks you want (from our content library)


Step 2

Consider what blocks you want to customize (to make it your own)


Step 3

Review any additional technology and support services we can help you with (to bring the truly bring the learning experience to life)


Step 4

We’ll create the optimum journey for your learners

Want to co-create?

Let's talk

The building blocks menu of options

To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customize what you need to.

Choose from across our range of 100+ core topic areas.

Online self-study:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Applying what you have learned - action learning prompts/exercises
  • All assets under a topic/collection
Live expert-led:
  • Pre-built team experience (learning journey)
  • Live workshops - virtual or in-person training (1 x half-day live session in a day; 2 x half-day live session in a day)
  • Bitesize (1 x 90-min bite-size session in a day; 2 x 90-min bite-size session in a day; 3 x 90-min bite-size session in a day)
  • Run-it-yourself
  • Coaching – per hour (Follow-up; Learning program; Transitioning together; Team effectiveness; Career coaching; Leadership & executive; Skills performance coaching)
  • Group facilitation sessions (1 x 3hr in a day; 2 x 3hr in a day
  • Leadership lab session (1 x 3hr in a day; 2 x 3hr in a day)
  • Virtual delivery platform license
Personalisation for live events:
  • Add your logo
  • Tailored
  • Branded
  • Fully customized
Bespoke content creation:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts with bespoke or your content
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Digital badges/certificates
  • Live expert-led bite-size or workshop session
Bespoke printed communication/learning assets:
  • Handouts
  • Z-cards
  • Zappar AR for Z-card
  • Action learning prompts/exercises
  • Bespoke Hub annual subscription fee (per user)
  • Hub implementation
  • Subscription (open) hub
  • Booker portal
  • Delivery – Virtual or in-person facilitator; virtual producer
  • Faculty management
  • Delegate management
  • Instructional design
  • Specialist instructional design
  • Learning journey curation
  • Logistics support
  • Project management
  • Customer success management
  • Branding & creative communication
  • Graphic design
  • Translations services
  • Proofing/QA
  • Data insights & engagement
  • Consultancy
  • Supplier management
  • Managed Learning Services
The building blocks menu of options

Our approach

Successful learning programs don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).

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