Essential business skills

Sub-categories
Course/Programme

Writing Skills

Most of us have to write every day: e-mails, letters, memos, reports, analyses, project summaries, product descriptions - the list goes on. But how many of us feel confident in our ability to get messages across effectively?

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Course/Programme

Fundamentals of Sales

Great selling is about more than just having a great product and a potential buyer. It involves knowing both your product and customer inside out – asking the right questions, listening effectively to the answers and connecting what you hear with what you can offer.

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Course/Programme

Digital Marketing Skills

In simplistic terms, digital marketing is the promotion of products or brands via one or more forms of electronic media.

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Course/Programme

Introduction to Customer Service

Being robotic or scripted creates barriers in truly building rapport and a supportive customer relationship. We focus on how to make the conversation flow more naturally, whilst ensuring it is delivering action orientated results.

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Course/Programme

Fundamentals of Key Account Management

To deliver short, medium and long term objectives of the business it is essential to proactively identify and prioritize key accounts in order to maximize potential.

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Course/Programme

Smart Procurement

Procurement is about more than just buying things. It is about getting the best quality goods and services for the best value.

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Course/Programme

Supplier and Contract Management

Smart supplier management begins when a supplier is appointed, and the bulk of responsibility usually transfers at this point from procurement specialists to operational managers - functions such as supply chain, manufacturing, maintenance, facilities, and service delivery.

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Course/Programme

Success Skills for Office Professionals

This workshop will rapidly develop the skills and knowledge you need to become a successful office professional in today’s world.

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Course/Programme

Advanced Skills for Senior Office Professionals

This workshop has been designed to take you, a successful office professional, to the next level of your career. It will build on the great skills you already have and develop the advanced skills you will need for the future.

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Course/Programme

Minute Taking

Whether we do it for ourselves or because we are asked by others, it is essential that we can create an accurate record of conversations and meetings that we are involved in. Knowing what to record, how to do it without missing critical decisions and information, and how to ensure actions and next steps are complete is an important skill.

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