Essential business skills
Fundamentals of Sales
Great selling is about more than just having a great product and a potential buyer. It involves knowing both your product and customer inside out – asking the right questions, listening effectively to the answers and connecting what you hear with what you can offer.
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Digital Marketing Skills
In simplistic terms, digital marketing is the promotion of products or brands via one or more forms of electronic media.
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Introduction to Customer Service
Being robotic or scripted creates barriers in truly building rapport and a supportive customer relationship. We focus on how to make the conversation flow more naturally, whilst ensuring it is delivering action orientated results.
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Fundamentals of Key Account Management
To deliver short, medium and long term objectives of the business it is essential to proactively identify and prioritize key accounts in order to maximize potential.
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Smart Procurement
Procurement is about more than just buying things. It is about getting the best quality goods and services for the best value.
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Supplier and Contract Management
Smart supplier management begins when a supplier is appointed, and the bulk of responsibility usually transfers at this point from procurement specialists to operational managers - functions such as supply chain, manufacturing, maintenance, facilities, and service delivery.
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Success Skills for Office Professionals
This workshop will rapidly develop the skills and knowledge you need to become a successful office professional in today’s world.
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Advanced Skills for Senior Office Professionals
This workshop has been designed to take you, a successful office professional, to the next level of your career. It will build on the great skills you already have and develop the advanced skills you will need for the future.
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Minute Taking
Whether we do it for ourselves or because we are asked by others, it is essential that we can create an accurate record of conversations and meetings that we are involved in. Knowing what to record, how to do it without missing critical decisions and information, and how to ensure actions and next steps are complete is an important skill.
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GDPR
From 25 May 2018, a new regulation called the GDPR (General Data Protection Regulation) will come into effect across all EU member states. This will replace the existing Data Protection Act and will give individuals more rights and greater control over what happens to their personal data.
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