This session explores what confidence looks and sounds like with the emphasis on developing positive linguistic habits and investigates strategies for repairing damaged processes or client relationships. The session concludes with learning how to deliver effective feedback and exploring your drivers to stay motivated in order to boost your confidence. themselves and others.
By the end of this session, you will be able to:
• Identify what represents confident behaviour
• Develop strategies for countering poor linguistic habits
• Learn how to deliver effective feedback
• Examine and reframe your self-limiting beliefs
Course content
• Defining what confidence looks and sounds like
• Debunking myths about confidence
• The belief cycle and self-limiting beliefs
• Strategies to challenge your own beliefs
• Reframing self-limiting beliefs
• Methods of communication
• Ten techniques to appear confident
• AID model for providing feedback
• Golden rules for receiving feedback
