Challenging Conversations

Succeeding at work will inevitably entail having difficult conversations, whether with colleagues, suppliers or customers. Being able to approach difficult conversations calmly and confidently will enable you to work more effectively and build stronger relationships. In this topic you will discover ways of preparing for tough conversations, with tips on how to deal with bad reactions, “read” body language and listen more actively.

Es ist mehr als nur ein Kurs.

Es ist eine Lernreise


Excite (Begeistern)

Moderiertes Training Teil 1 (1 Tag oder 2x3 Stunden)


Engage (Aktivieren)

Transferphase (4-6 Wochen)


Embed (Umsetzen)

Moderiertes Training Teil 2 (1 Tag oder 2x3 Stunden)

Learning Journey

For our learning journeys we use our proven excite, engage, embed method to ensure the learning experience is engaging and the learning is sustained. The full details of the programme are shown below.

Kurscode: OV-CC

  • half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

  • This is available for groups and teams

This course looks at a structured set of techniques, strategies and tips to make those tricky conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, using positive language and managing emotional reactions. You will have the opportunity to practice these skills, using a four-stage structure to lead the conversation to a positive conclusion.

This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.

By the end of this course you will be able to:

  • Establish the most commonly encountered challenging conversations and what makes them challenging
  • Describe what to do if things go badly during a challenging conversation
  • Explain what preparation is needed ahead of a challenging conversation taking place
  • Describe what an effective challenging conversation looks like, and how to achieve a successful outcome
  • Confidently conduct a challenging conversation, following a four-stage structure

For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

Von Contact us for pricing

Bring in-house

For individuals

Upcoming dates (select date for price info)

$ 775.00 (+ VAT)

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Bitesize Sessions

Available for delivery to groups and teams, our bite-size learning sessions are short bursts of knowledge covering the what, why, and how of a topic, and delivered at pace. Expert-led sessions can be delivered virtually, face-to-face, or you can choose a combination, and they can be run either standalone or up to three sessions in a day.

Conducting Challenging Conversations

Conducting Challenging Conversations

Kurscode: VILT-CHC

  • 90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

  • This is available for groups and teams

  • Part of our Core Library

Challenging conversations are part of everyday working life. They can be based on a wide range of topics: poor performance or conduct, complaints, personality clashes, and job insecurity, to name a few.
In order to make sure that these conversations are constructive, productive, and have the best possible outcome for everyone concerned, there are a number of skills that we need to master. Being fully prepared is the first thing. Then, having a toolkit of strategies and techniques at hand to deal with an emotional response, a difference of opinion, or a negative attitude gives us the confidence to tackle these conversations head on, without deferring, delaying, or deflecting.
This session will equip you with a structured set of techniques, strategies, and tips to make those tricky conversations more productive. It covers how to prepare yourself, as well as specific techniques of building rapport, establishing psychological safety, and delivering your message clearly and compassionately.


  • Do you ever need to instigate conversations with colleagues about sensitive topics?
  • Do you sometimes find challenging conversations intimidating?
  • Are you unsure of how best to prepare yourself and open up a tricky conversation?
  • Do you know how to confidently deliver a message that the other person might not want to hear?
  • Are you confident that you can disagree with someone and stand your ground, while keeping the conversation constructive and positive? 

By the end of this course you will be able to:

  • Explain what preparation is needed ahead of a challenging conversation
  • Describe how the four steps of a challenging conversation help to achieve a successful outcome
  • Build immediate rapport and establish psychological safety during a challenging conversation
  • Conduct a productive conversation that balances assertiveness with empathy

This virtual session can be combined with:
Challenging Conversations - Virtual Learning Skill Drill

Enquire now

Online Learning

Our award-winning learning content library is expertly created, easy to consume, and visually engaging and it can be experienced through a range of modalities - Fluidbooks, videos, animations, podcasts, infographics, quizzes and more. Use our digital learning content to support on-demand or blended learning provision within your organisation. Hundreds of topics are available in multiple global languages.

Challenging Conversations

Challenging Conversations

Core content

  • Challenging Conversations Infographic
  • Challenging Conversations Fluidbook
  • Challenging Conversations Quiz
  • Challenging Conversations Thrive in Five
  • Challenging Conversations Video
  • Apply Your Learning Action Plan
Challenging Conversations
See our engaging content in action

See our engaging content in action

Find out more about our learning content… we provide a range of formats and media types to support different learning styles, and time pressures and to keep the learning engaging. Find out more about the different modalities and view some examples…

Explore more about our content

Sie möchten unsere Lernreise auf Ihre Bedürfnisse und Anforderungen anpassen?

Hier sind die nächsten Schritte, wenn Sie eine maßgeschneiderte Lösung wollen:


Schritt 1

Füllen Sie das untere Formula aus damit wir uns innerhalb von 2 Tagen bei Ihnen melden.


Schritt 2

Wir vereinbaren ein unverbindliches, virtuelles Kennlern-/Abstimmungsgespräch mit Ihnen und unseren Experten, um alle Fragen auf beiden Seiten zu klären.


Schritt 3

Anschließend erhalten Sie von uns ein individuelles Angebot mit Trainingsinhalten, Trainerprofil, Kosten und Terminvorschlägen.


Schritt 4

Ihre Veranstaltung kann starten – Wir freuen uns Ihr Team zu unterstützen!

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The building blocks menu of options

To help achieve the pace and agility you need, we encourage you to make use of what we already have (our core library) and make it your own. There’s no need to ‘recreate the wheel’ - build from what we have ‘ready to go’ and then customise what you need to.

Choose from across our range of 100+ core topic areas.

Online self-study:
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  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
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  • All assets under a topic/collection
Live expert-led:
  • Pre-built team experience (learning journey)
  • Live workshops - virtual or in-person training (1 x half-day live session in a day; 2 x half-day live session in a day)
  • Bitesize (1 x 90-min bite-size session in a day; 2 x 90-min bite-size session in a day; 3 x 90-min bite-size session in a day)
  • Run-it-yourself
  • Coaching – per hour (Follow-up; Learning programme; Transitioning together; Team effectiveness; Career coaching; Leadership & executive; Skills performance coaching)
  • Group facilitation sessions (1 x 3hr in a day; 2 x 3hr in a day
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  • Virtual delivery platform licence
Personalisation for live events:
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Bespoke content creation:
  • Fluidbooks
  • Infographics (standard and HTML)
  • Thrive in Five
  • Videos/animations
  • Quizzes & assessments
  • Podcasts with bespoke or your content
  • Digital flip cards
  • HTML microsites
  • Digital adventures
  • Digital badges/certificates
  • Live expert-led bite-size or workshop session
Bespoke printed communication/learning assets:
  • Handouts
  • Z-cards
  • Zappar AR for Z-card
  • Action learning prompts/exercises
  • Bespoke Hub annual subscription fee (per user)
  • Hub implementation
  • Subscription (open) hub
  • Booker portal
  • Delivery – Virtual or in-person facilitator; virtual producer
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The building blocks menu of options

Our approach

Successful learning programmes don’t just happen by accident: Our 4E learning journey model ensures maximum transformational power (and it’s informed by decades of adult learning best practices and proven real-life hybrid learning effectiveness).

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