Join the family
"The culture is why I joined Hemsley Fraser - it is friendly, open, entrepreneurial, and has high integrity... they care about people"
You spend a lot of time at work, so let’s make it a great place to be! HF is a family atmosphere and some of our staff have been with us since Day 1. Our average tenure is over seven years, and in today's gig-based economy we think that's saying something. In fact, over 35% of our workforce has been with us for more than five years.
While we work hard, we also have fun and support each other. There is always something going on – from the Great Cornish Bake-off, to the annual company-wide BBQ, to the Plymouth 10k, where nearly 50% of our global team took part or showed up to support. We even have our own on-site 'speak-easy', but you have to know the password to get in.
And of course, you'll get great experience, on a global scale. We work with blue-chip businesses across the world, supported from offices in London, New York, Montreal, Frankfurt, and the Southwest of England, where most of our employees are located (and yes, people do travel between these locations... or at least we did until recently)! Last year alone, we supported over 35,000 learners, in 70 languages and 90 countries. For the last 10 years, we’ve been recognised as a top-20 supplier worldwide for Leadership Development and Training Outsourcing. And one the Top 20 for our online learning library as well, since 2017 when the award category was first started.
We also offer:
- a chance to be a part of a great team
- modern and funky office space that you'll want to come in to (ok, we're all at home right now too...)
- flexible working with the ability to work remotely
- competitive annual leave and holidays
- an opportunity to 'buy' extra leave as desired for your quality of life balance
- your birthday off work with full pay. No one should have to work on their birthday!
- Christmas to New Years company shut-down - holiday time is special, we take a break to enjoy it
- great training and development opportunities
- pension contributions
- life insurance
- a paycheque!
And a whole bunch of new friendships that you will cherish for life.
Join the HF team!
If you would like to apply for any of these roles, please send your CV and cover email to firstname.lastname@example.org
Salary £19,000 - £21,500 | Saltash – Full Time
The role of a Customer Success Support focuses on providing excellent customer service to a range of clients and will allow you to build successful and impactful relationships in line with our strategic vision and core values.
You’ll be responsible for supporting the implementation of a wide range of new and exciting learning experiences utilising our digital platform, learning content and a diverse and global associate network.
You are someone that can quickly establish strong working relationships with client stakeholders, learners, associates and your colleagues to schedule and coordinate learning for our clients. You’re confident with working to tight schedules and ready to adapt to the challenges of changing and evolving client demands. You’re always seeking to learn and grow your skills, and you’ll tackle challenges with positivity and a growth mindset.
Salary £19,000 - £21,500 | Saltash – Full Time
With the growing realisation across our UK client base that the Apprenticeship Levy can be widely utilised to upskill both new and existing employees, there is a hunger for support in creating the right strategy and approach to successfully roll out apprenticeship programmes.
We’re looking for someone with a drive and passion for building successful, mutually beneficial relationships with suppliers and for quickly establishing rapport with clients to understand their requirements and deliver an excellent customer experience. The ability to confidently handle enquiries and collaborate with clients, suppliers and colleagues to establish and improve processes is key.
We’re looking for people with great communication skills and attention to detail, the ability to manage differing priorities and a drive for continuous improvement.
Our team is fast paced, supportive of each other, always respectful and above all else fun to be part of…
There has never been a more exciting time to join our client facing teams at Hemsley Fraser! We've secured a number of new contracts with some fantastic global brands – including FTSE100 businesses – resulting in multiple internal promotions and an additional recruitment drive to support the new work.
Through our globally recognised Learning Services, Leadership Delivery and Digital Learning platforms, our teams are working with blue-chip clients across the globe to help people be better at what they do every day, to be ready for the future… and ultimately, make working lives better.
We’re looking for people who can demonstrate high levels of initiative, are solutions-focused with a passion for delivering an outstanding customer experience. Quick-thinking, dedicated and with a willingness to solve challenges quickly and efficiently, you will be a self-starter, with a genuine interest in customer care. Our working environment is fast-paced, lively and fun - you’ll be a natural people-person, with a strong desire to work in a client service role.
Along with training for this role, access to a wealth of online learning to suit your needs, and our own training (delivered in London) of over 250 topics. We have a strong record of promoting from within and travel to client sites may be required. Given our global role in learning, ability with languages would be a strong advantage.
What we look for in a teammate...
You aren't the type to look at your watch; you enjoy what you do and look forward to new challenges each day. You probably have a hard time sitting still, your mind is always coming up with new ideas. You have an outgoing personality and like to encourage the people you work with. You stick with it when things get tough.
Salary £21,000 – £25,000 | Saltash | Full Time
We are looking for customer-focused, results-driven individuals to join our friendly Business Development team as a Client Partner. The successful candidate will have:
- A proven track-record of converting enquiries into profitable business quickly and efficiently.
- An ability to manage a caseload from multiple clients with simultaneous projects at the prospecting, pitching, negotiating and closing stages of the sales relationship.
- A complete understanding of HF’s capability and the confidence to suggest the most appropriate response to different client problems.
- Possess confident selling skills on the telephone, face-to-face and in writing.
What's it like to work at HF? What's it like to work at HF?
I am proud to work for a company with such a long history of leadership in the industry. We aim to help everyone, even the busiest of people - with our on-demand playlists.
I once left HF but had to come back... It’s so rare to find a place to work which has you involved in really exciting and progressive client projects.
(we're so glad you did, Jake!)
I enjoy helping clients translate an idea into reality. I also love learning from the assets we produce internally for our staff on HF’s engagement Hub.
I really value the opportunity to travel & expand my knowledge & skills. Translating this into client solutions really does make working for HF a uniquely rewarding experience.
Interested in becoming
Our associate faculty members and consultants are often the ‘face of HF’ to the client, albeit predominantly virtual at the moment! So we want the best! If you are an experienced L&D professional who is looking for associate work, please get in touch. Faculty needs currently include:
- Instructional design
- Learning architecture development
- Executive-level facilitation (including virtual)
- Web-based and digital learning delivery
- Experiential learning or innovative delivery style