Working for us

There has never been a more exciting time to join our client-facing teams at Hemsley Fraser!  We have had amazing growth as a department through the last few years, bringing some fantastic global brands – including FTSE100 businesses – into our client mix. This has resulted in multiple internal promotions and an additional recruitment drive to support the new work.

Through our globally recognised Learning Services, Leadership Delivery and Digital Learning platforms, our teams are working with blue-chip clients across the globe to help people be better at what they do every day, to be ready for the future… and ultimately, make working lives better.

We’re looking for people who can demonstrate high levels of initiative, and are solutions-focused with a passion for delivering an outstanding customer experience. Quick-thinking, dedicated and with a willingness to solve challenges quickly and efficiently, you will be a self-starter, with a genuine interest in customer care.  Our working environment is fast-paced, lively and fun - you’ll be a natural people-person, with a strong desire to work in a client service role.

Along with training for this role, you will have access to a wealth of online learning to suit your needs, and active encouragement to attend our own virtual training programmes.  We have a strong record of promoting from within and travel to client sites may be required.  Given our global role in learning, ability with languages would be a strong advantage.  

What we look for in a teammate...
You aren't the type to look at your watch; you enjoy what you do and look forward to new challenges each day. You probably have a hard time sitting still, your mind is always coming up with new ideas. You have an outgoing personality and like to encourage the people you work with. You stick with it when things get tough.  

Head of Managed Learning Services Delivery - Job Description | Apply Now!

Client Service Coordinator - Job Description | Apply Now!

Client Service Coordinator Lead - Job Description | Apply Now!

Client Service Supervisor - Job Description | Apply Now!

Client Vendor Manager - Job Description | Apply Now!

Through our globally recognised Content and Digital Learning platforms, our teams are working with blue-chip clients across the globe to help people be better at what they do every day, to be ready for the future… and ultimately, make working lives better.

Over the last few years, our digital content, in-person virtual and blended offering has grown significantly.  Starting with just 16 digital books it now plays a huge part in our entire offer.  This has led to us bringing some fantastic global brands – including FTSE100 businesses – into our client mix.  The Core Team is the engine that brings to life HF’s products and solutions for our global clients, large and small, so we are looking for some new talent to come and join our Core Team.  

This growing hybrid team is responsible for ensuring HF’s experiences are supported by design executions that create excitement, drive engagement, and embed learning across multiple touchpoints and modalities.

We are looking for people who love to innovate, collaborate and create exciting new products, with a strong desire to work in a learning and development role.  Being agile, dedicated and with a willingness to solve challenges quickly and efficiently, you will be a self-starter, with a genuine passion for learning.  Our working environment is fast-paced, lively and fun.  We hope you enjoy working here as much as we do!

Along with training for this role, you will have access to a wealth of online learning to suit your needs, and will receive active encouragement to attend our own virtual training programmes.

What we look for in a teammate...
You are a digital-savvy learning enthusiast ready to take on the challenge and wear multiple hats.  You enjoy what you do and look forward to new challenges each day. You probably have a hard time sitting still, your mind is always coming up with new ideas. If you are a motivated and enthusiastic person who is passionate about the advancing of learning experiences that facilitate behavioural change, then we would love to hear from you.

Core Project Manager - Job Description | Apply Now!

Digital Learning Asset Manager - Job Description | Apply Now!

Marketing Business Partner | Salary £24,000 - £32,000 | Saltash or Remote | Full Time

We are looking for someone who can make things happen, confidently adapt in the moment and thrive in a fast-paced environment. You will be a self-starter who enjoys working as part of a team whilst also being comfortable driving activity forward independently.

You will ensure the smooth running of Hemsley Fraser marketing campaigns and initiatives to drive new business and grow client accounts. With high levels of client and market awareness, you will be a crucial partner to the sales team and the wider business, advising them on marketing approaches to support the business’s overarching goals.

​​​Markering Business Partner - Job Description  | Apply Now!

Salary £21,000 – £25,000 | Saltash | Full Time

We are looking for customer-focused, results-driven individuals to join our friendly Business Development team as a Client Partner.  The successful candidate will have:

• A proven track-record of converting enquiries into profitable business quickly and efficiently.
• An ability to manage a caseload from multiple clients with simultaneous projects at the prospecting, pitching, negotiating and closing stages of the sales relationship.
• A complete understanding of HF’s capability and the confidence to suggest the most appropriate response to different client problems.
• Possess confident selling skills on the telephone, face-to-face and in writing.

Client Partner - Job Description | Apply Now!

Customer Success Support | Salary £20,000 - £21,500 | Saltash

Full Time | Permanent

The Customer Success role within our Customer Experience team focuses on providing excellent customer service to a range of external and internal clients allowing successful and impactful relationships to be built in line with our strategic vision and core values. 

You’ll be responsible for supporting the implementation of a wide range of new and exciting learning experiences utilising our digital platform, learning content and a diverse and global associate network. 

We look for individuals who can quickly establish strong working relationships with client stakeholders, learners, associates and colleagues to provide admin support, or schedule and coordinate learning for our clients. As well as individuals who are confident with working to tight schedules, and ready to adapt to the challenges of changing and evolving client demands, always seeking to learn and grow their skills, and to tackle challenges with positivity and a growth mindset.

Customer Success Support - Job Description | Apply Now!

Finance Administrator | Sales Ledger | Saltash | Full Time | Salary up to £20,500

We are currently recruiting for a Finance Administrator to work within our busy Finance Team.

This is a permanent, full time role which will involve a combination of home and office working. Candidates will need to have previous experience of working in a similar role and AAT Level 2 or 3 would be an advantage. You will need to demonstrate attention to detail, excellent communication skills and a proven ability to plan and organise effectively. Experience of credit control and invoice discounting is desirable.

Essential:

• Previous experience of working in a Finance Team on Purchase Ledger or Sales ledger
• Competent with MS Office, including Microsoft Excel
• Attention to detail and accurate data entry
• Excellent verbal written English (minimum GCSE to ’C’ and above or equivalent)
• Proven ability to plan and organise effectively
• Ability to actively display a positive attitude to change and business improvement

Desirable:

• AAT level 2 or 3 would be an advantage
• Proven credit control background in working on a large ledge

Finance Administrator - Job Description  | Apply Now!