Working for us

Salary £19,000 - £21,500 | Saltash – Full Time

The role of a Customer Success Support focuses on providing excellent customer service to a range of clients and will allow you to build successful and impactful relationships in line with our strategic vision and core values.

You’ll be responsible for supporting the implementation of a wide range of new and exciting learning experiences utilising our digital platform, learning content and a diverse and global associate network.

You are someone that can quickly establish strong working relationships with client stakeholders, learners, associates and your colleagues to schedule and coordinate learning for our clients. You’re confident with working to tight schedules and ready to adapt to the challenges of changing and evolving client demands. You’re always seeking to learn and grow your skills, and you’ll tackle challenges with positivity and a growth mindset.

Customer Success Support - find out more

Salary £19,000 - £21,500 | Saltash – Full Time 

With the growing realisation across our UK client base that the Apprenticeship Levy can be widely utilised to upskill both new and existing employees, there is a hunger for support in creating the right strategy and approach to successfully roll out apprenticeship programmes.   

We’re looking for someone with a drive and passion for building successful, mutually beneficial relationships with suppliers and for quickly establishing rapport with clients to understand their requirements and deliver an excellent customer experience.  The ability to confidently handle enquiries and collaborate with clients, suppliers and colleagues to establish and improve processes is key.    

We’re looking for people with great communication skills and attention to detail, the ability to manage differing priorities and a drive for continuous improvement.

Our team is fast paced, supportive of each other, always respectful and above all else fun to be part of…

Assistant Apprenticeship Resourcing and Quality Manage - find out more

There has never been a more exciting time to join our client facing teams at Hemsley Fraser!  We've secured a number of new contracts with some fantastic global brands – including FTSE100 businesses – resulting in multiple internal promotions and an additional recruitment drive to support the new work.

Through our globally recognised Learning Services, Leadership Delivery and Digital Learning platforms, our teams are working with blue-chip clients across the globe to help people be better at what they do every day, to be ready for the future… and ultimately, make working lives better.

We’re looking for people who can demonstrate high levels of initiative, are solutions-focused with a passion for delivering an outstanding customer experience.  Quick-thinking, dedicated and with a willingness to solve challenges quickly and efficiently, you will be a self-starter, with a genuine interest in customer care.  Our working environment is fast-paced, lively and fun - you’ll be a natural people-person, with a strong desire to work in a client service role.

Along with training for this role, access to a wealth of online learning to suit your needs, and our own training (delivered in London) of over 250 topics.  We have a strong record of promoting from within and travel to client sites may be required.  Given our global role in learning, ability with languages would be a strong advantage.  

What we look for in a teammate...
You aren't the type to look at your watch; you enjoy what you do and look forward to new challenges each day. You probably have a hard time sitting still, your mind is always coming up with new ideas. You have an outgoing personality and like to encourage the people you work with. You stick with it when things get tough.  

MLS Client Service Supervisor - find out more

Client Service Coordinator - find out more

Client Service Coordination Lead - find out more

Salary £21,000 – £25,000 | Saltash | Full Time

We are looking for customer-focused, results-driven individuals to join our friendly Business Development team as a Client Partner.  The successful candidate will have:

• A proven track-record of converting enquiries into profitable business quickly and efficiently.
• An ability to manage a caseload from multiple clients with simultaneous projects at the prospecting, pitching, negotiating and closing stages of the sales relationship.
• A complete understanding of HF’s capability and the confidence to suggest the most appropriate response to different client problems.
• Possess confident selling skills on the telephone, face-to-face and in writing.

Client Partner - find out more