Course/learning journey

Managing Upwards

In some situations, you may find that you need to work with managers, directors, clients and individuals from various departments where you have little or no line of authority. In order to achieve a successful outcome, you must be able to communicate in the appropriate way and have the confidence to influence for the right outcome. It is important to work on your personal brand and build respect so that people take you seriously.

Identify different communication styles
Work on presenting a positive image
Create an action plan for increasing your confidence and influence
Training options for individual learners, groups/teams & organization-wide

Course Code: OV-MUP

half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This program is available for groups and teams

It’s more than just a course.
This is a learning journey.

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On-demand digital learning playlist

Engage

half-day live session delivered virtually or in-person

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

This course will enable you to improve the way you interact with people and get the best out of others in order to achieve the successful outcomes you want and the business needs.

Your objectives and projects may rely on getting people on board who are more senior than you or who you have no direct authority. On this course, you will have the opportunity to plan some specific techniques and strategies you can use to increase your personal influence, build respect and communicate more assertively. You will leave with an action plan for increasing your confidence and influence in the situations you have identified as important.

This course is suitable for individuals who communicate at all levels - including managers, directors and clients - and who do so with little or no line of authority.

By the end of this course you will be able to:

Know how to respond assertively to passive and aggressive behavior
Apply an assertive response to some common workplace situations
Implement a plan to deal with others more assertively
Identify different communication styles in action and flex your style to influence others
Reflect on how you want to be perceived by others and work on presenting a positive image
Identify the sources of power in an organization and use these to increase your influence