Course/learning journey

Handling Stress and Conflicting Needs

Once you understand why some workplace experiences are more stressful than others, you can then devise a strategy for dealing with them and manage the sometimes conflicting needs of others.
  • Explain the three main states of stress
  • Work towards your own stress management plan
  • Identify coping mechanisms, through physiological, psychological, and behavioural responses
  • Training options for individual learners, groups/teams & organization-wide

Course Code: OV-SM

half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This program is available for groups and teams

It’s more than just a course.
This is a learning journey.
Excite

On-demand digital learning playlist

Engage

half-day live session delivered virtually or in-person

Embed

Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

In this interactive course, you will explore the causes and effects of workplace stress and gain practical strategies to manage it effectively. You'll define different types of stress, recognize your personal responses, and discover proactive coping mechanisms to turn stress into a tool for positive performance.

You will have the opportunity to practice prioritizing your workload and learn how to respond assertively to requests made by others that may have the potential to disrupt your workflow. By the end of the session you will leave with a prioritized plan of action to manage your workload and your personal stress with greater confidence.

This course is suitable for anyone who wants to improve their personal effectiveness and performance by applying stress management, prioritisation and assertiveness techniques to deal with conflicting demands at work.

By the end of this course you will be able to:

  • Explain the three main states of stress
  • Identify the three types of reactions to stress
  • Work towards your own stress management plan
  • Identify coping mechanisms, through physiological, psychological, and behavioural responses
     
  • Defining what stress means to you
  • Using the performance/pressure curve to identify how stress impacts performance.
  • Identify physical, emotional and behavioural signs of stress in yourself and others.
  • Participate in a group exercise to share different coping mechanisms for managing stress responses.
  • Consider key actions to proactively manage your stress and maintain wellbeing.
  • Explore eight key actions to proactively manage competing demands.
  • Consider how to respond to requests from others based on their level of urgency and importance to you.
  • Learn the art of saying no confidently while maintaining relationships.
Course overview

In this interactive course, you will explore the causes and effects of workplace stress and gain practical strategies to manage it effectively. You'll define different types of stress, recognize your personal responses, and discover proactive coping mechanisms to turn stress into a tool for positive performance.

You will have the opportunity to practice prioritizing your workload and learn how to respond assertively to requests made by others that may have the potential to disrupt your workflow. By the end of the session you will leave with a prioritized plan of action to manage your workload and your personal stress with greater confidence.

Is it right for me?

This course is suitable for anyone who wants to improve their personal effectiveness and performance by applying stress management, prioritisation and assertiveness techniques to deal with conflicting demands at work.

What will I learn?

By the end of this course you will be able to:

  • Explain the three main states of stress
  • Identify the three types of reactions to stress
  • Work towards your own stress management plan
  • Identify coping mechanisms, through physiological, psychological, and behavioural responses
     
Course Content
  • Defining what stress means to you
  • Using the performance/pressure curve to identify how stress impacts performance.
  • Identify physical, emotional and behavioural signs of stress in yourself and others.
  • Participate in a group exercise to share different coping mechanisms for managing stress responses.
  • Consider key actions to proactively manage your stress and maintain wellbeing.
  • Explore eight key actions to proactively manage competing demands.
  • Consider how to respond to requests from others based on their level of urgency and importance to you.
  • Learn the art of saying no confidently while maintaining relationships.
Further courses to consider
For groups & teams

Live session delivered virtually or in-person. Up to 15 people per programme.

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