Course/learning journey

Supplier and Contract Management

Smart supplier management begins when a supplier is appointed, and the bulk of responsibility usually transfers at this point from procurement specialists to operational managers - functions such as supply chain, manufacturing, maintenance, facilities, and service delivery. There are four main activities involved with supplier management: supplier relationship management, performance and contract management, supplier development and improvement and, governance and risk management.
  • Understanding the Stages of Effective Contract and Supplier Management
  • Identifying risks and their impact/probability
  • Choosing the right measure for the situation
  • Training options for individual learners, groups/teams & organization-wide

Course Code: OV-COSM

2 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This program is available for groups and teams

It’s more than just a course.
This is a learning journey.
...Excite

On-demand digital learning playlist

...Engage

2 x half-day live session delivered virtually or in-person (delivered on consecutive days)

...Embed

Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Getting the best value out of your suppliers doesn‘t stop when the ink is still wet on the contract.
In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

This workshop will draw upon participants‘ experiences of good and bad supplier management, as well as using expert trainer input from trainers with experience of being suppliers and contract managers.

By the end of this course you will be able to:

  • Understand and construct simple and effective processes for supplier governance and relationship management
  • Recognize and use the stages of the contract management cycle
  • Use the most appropriate hard and soft performance measures with your suppliers
  • Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them

 

Learners will be asked to complete a short pre-course activity to enable the virtual course to be a truly interactive and engaging experience.

  • Understanding the Stages of Effective Contract and Supplier Management
  • Defining contract and supplier management
  • The contract management cycle
  • Communicating and managing the relationship
  • The Importance of Relationship Management
  • Relationship management styles
  • The ‘building blocks‘ of an effective supplier relationship
  • Practical exercise on relationship management
  • Common Problems and Pitfalls
  • The most common problems and how to spot them
  • Managing changes and avoiding scope creep
  • Strategies for dealing with common problems
  • Dispute resolution
  • Risks to Effective Contract Delivery
  • Identifying risks and their impact/probability
  • Managing and mitigating risks
  • Risk management activity
  • Measuring Supplier Performance
  • Common performance measures
  • Using Service Level Agreements (SLAs)
  • Soft measures of performance - satisfaction and attitude
  • Choosing the right measure for the situation

You may also like:
Negotiating with Suppliers

Course overview

Getting the best value out of your suppliers doesn‘t stop when the ink is still wet on the contract.
In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

Is it right for me?

If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

This workshop will draw upon participants‘ experiences of good and bad supplier management, as well as using expert trainer input from trainers with experience of being suppliers and contract managers.

What will I learn?

By the end of this course you will be able to:

  • Understand and construct simple and effective processes for supplier governance and relationship management
  • Recognize and use the stages of the contract management cycle
  • Use the most appropriate hard and soft performance measures with your suppliers
  • Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them

 

Pre-course activity

Learners will be asked to complete a short pre-course activity to enable the virtual course to be a truly interactive and engaging experience.

What will it cover?
  • Understanding the Stages of Effective Contract and Supplier Management
  • Defining contract and supplier management
  • The contract management cycle
  • Communicating and managing the relationship
  • The Importance of Relationship Management
  • Relationship management styles
  • The ‘building blocks‘ of an effective supplier relationship
  • Practical exercise on relationship management
  • Common Problems and Pitfalls
  • The most common problems and how to spot them
  • Managing changes and avoiding scope creep
  • Strategies for dealing with common problems
  • Dispute resolution
  • Risks to Effective Contract Delivery
  • Identifying risks and their impact/probability
  • Managing and mitigating risks
  • Risk management activity
  • Measuring Supplier Performance
  • Common performance measures
  • Using Service Level Agreements (SLAs)
  • Soft measures of performance - satisfaction and attitude
  • Choosing the right measure for the situation
Further courses to consider

You may also like:
Negotiating with Suppliers

For groups & teams

Live session delivered virtually or in-person. Up to 8 people per programme.

From Contact us for pricing

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WHY NOT CONSIDER

Negotiating with Suppliers

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