Powering a better way of working in Canada
Our people are the single biggest factor behind our success.
Single Place for Professional Development and Compliance Training.
Benchmarking the changing role of L&D in achieving business success.
Course Code: OV-ICS
half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)
This program is available for groups and teams
On-demand digital learning playlist
Half-day live session delivered virtually or in-person
Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)
Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer relationships.
This practical course will provide you and your organization with an overview of the best practice skills required to exceed your customers‘ expectations. You will leave the course with a personal action plan for delighting customers, both internal and external. You will also take away a practical customer service toolkit to help you implement the key skills and techniques from the course.
This is an introductory course for frontline team members, with little or no formal training, who are in direct contact with either internal or external customers and are required to manage a range of customer expectations.
By the end of this course you will be able to:
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Live session delivered virtually or in-person. Up to 15 people per programme.
Contact us for pricing
Build your own blended learning program using this bite-size session as one of the building blocks - Excite, Engage, Embed.
Want a tailored program for groups/teams? Use our menu of options to create the perfect training experience to suit your needs.
We provide a holistic range of services to help you create a skilled, high-performing and resilient workforce… wherever they are.
Conducting Challenging Conversations