Entdecken Sie unser Kernportfolio an Lerninhalten.
Und wir sind begeistert von der transformativen Wirkung, die es für die gesamte Arbeitserfahrung mit sich bringen kann.
How we manage ourselves and difficult situations when conflict arises in the workplace determine the outcome. Understanding other people's behaviour and appropriately responding can transform a challenging conversation into a positive conclusion, helping forge stronger working relationships for the future.
We all aspire to reach our ultimate potential, doing our jobs to our best ability by harnessing our strengths, energy and time. Improving our performance can also open up career progression opportunities, either through promotion or creating the bandwidth to reskill and upskill. We can do this by developing our drive, increasing our agility and honing our hybrid-working skills.
We all now live and work in a digital world and the pace at which we need to harness digital skills is accelerating dramatically. We all need to develop and grow skills so that we can harness the latest technologies, communicate and engage with our colleagues and customers. Developing digital skills helps us to develop digital literacy - it is a language; the more digital skills you have, the better you can speak it.
Continuous innovation is essential to the survival of the business - leaders and managers need to unlock creativity by creating an environment where all ideas are welcome, acknowledging that great thinking can come from anyone. Allowing this space for creativity will help to drive innovation either by introducing something completely new or continuously making something better than the last version.
Building confidence, self-esteem and presence will have a positive impact on our physical and mental wellbeing, help us to achieve our goals and support us through times of change and uncertainty. Adopting assertive communication techniques will improve presence and influence to gain the best outcomes.
Building high performance within a team requires an understanding of team dynamics and how to leverage the drivers that motivate people and the team. A manager or leader will need to understand when to delegate, provide coaching, give constructive feedback and manage performance issues effectively. They must also support wellbeing and help build resilience, fostering trust and psychological safety.
For a manager to progress in their career, they will need to fine-tune their skills and develop their leadership approach to become more inclusive, flexible and confident. By doing this, they will become more effective in their current position, and they will open up opportunities for progression to more senior management and leadership roles.
PA's, EA's, secretaries and office administrators often have to wear many hats, sometimes supporting multiple managers, leaders and teams. This requires the mastery of many skills including network building, effective communication, decision-making, managing conflicting demands, prioritisation and not least resilience!
The ability to understand and interpret key financial information is fundamental to managing costs and budgets. Developing a knowledge of the language of finance will enable managers and business leaders to better understand the impact of key business decisions on financial results.
Managing and protecting our wellbeing is crucial to our health, happiness and success at work and in life. Maintaining the right mindset, developing your mental agility, and building resilience will enable you to work positively, sustain optimum levels of energy whilst managing pressure so that you can remain focused and deliver high performance.
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