Course/learning journey

Emotional Intelligence

Human interaction and communication are things that we naturally deal with every day. The complicated part is our emotions and how they affect our relationships with others. Knowing our personal triggers and being perceptive of others’ emotional responses can make us much more effective communicators and better performers too.

Explore the four pillars of EQ
Interpret other peoples' emotions
Learn techniques to positively manage emotional responses
Training options for individual learners, groups/teams & organisation-wide

Course Code: OV-EI

1 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This programme is available for individuals, groups and teams

It’s more than just a course.
This is a learning journey.

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On-demand digital learning playlist

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half-day live session delivered virtually or in-person

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

This course will help you to really understand what emotional intelligence (EQ) is and why it is such an important skill in the workplace. You will explore the four pillars of EQ and some of the key skills that support them; including recognising and managing your own emotions, changing your instinctive response to an event, demonstrating empathy and building rapport through effective verbal and non-verbal communication.

This session is suitable for anyone who would like to develop their understanding of emotional intelligence (EQ) to help manage emotions, increase self-awareness and build stronger relationships.

By the end of this course you will be able to:

State the meaning and origin of Emotional Intelligence
Evaluate the values and beliefs that trigger an emotional response
Apply techniques to positively manage emotional responses
Draw on personal motivations to improve your drive and commitment
Identify and challenge your self-limiting beliefs
Interpret other peoples‘ emotions
Use communication skills to demonstrate empathy
Identify the different social styles and the impact they have on relationship building

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Who is this course for?

An Individual A team/business

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