Handling Stress and Conflicting Needs

In this interactive course, you will explore the causes and effects of workplace stress and gain practical strategies to manage it effectively. You'll define different types of stress, recognize your personal responses, and discover proactive coping mechanisms to turn stress into a tool for positive performance.

You will have the opportunity to practice prioritizing your workload and learn how to respond assertively to requests made by others that may have the potential to disrupt your workflow. By the end of the session you will leave with a prioritized plan of action to manage your workload and your personal stress with greater confidence.

This course is suitable for anyone who wants to improve their personal effectiveness and performance by applying stress management, prioritisation and assertiveness techniques to deal with conflicting demands at work.

By the end of this course you will be able to:

• Explain the three main states of stress
• Identify the three types of reactions to stress
• Work towards your own stress management plan
• Identify coping mechanisms, through physiological, psychological, and behavioural responses

• Defining what stress means to you
• Using the performance/pressure curve to identify how stress impacts performance.
• Identify physical, emotional and behavioural signs of stress in yourself and others.
• Participate in a group exercise to share different coping mechanisms for managing stress responses.
• Consider key actions to proactively manage your stress and maintain wellbeing.
• Explore eight key actions to proactively manage competing demands.
• Consider how to respond to requests from others based on their level of urgency and importance to you.
• Learn the art of saying no confidently while maintaining relationships.

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Wellbeing and Stress
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