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Course Code: OV-HDP
half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)
This programme is available for individuals, groups and teams
On-demand digital learning playlist
Half-day live session delivered virtually or in-person
Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)
This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
You will learn how to understand other people‘s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.
Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.
By the end of this course you will be able to:
You may also like:Developing Your Personal ImpactConducting Challenging ConversationsBuilding Networks
Upcoming dates (select date for price info)
Live session delivered virtually or in-person. Up to 15 people per programme.
Contact us for pricing
Build your own blended learning programme using this bite-size session as one of the building blocks - Excite, Engage, Embed.
Want a tailored programme for groups/teams? Use our menu of options to create the perfect training experience to suit your needs.
We provide a holistic range of services to help you create a skilled, high-performing and resilient workforce… wherever they are.
Conducting Challenging Conversations