Creating Quality

The challenges that we currently face in the business environment – economic crises, political upheaval, globalization, developments in technology, the growing influence and impact of social media – mean that having high-quality products and services make you stand out from the crowd and represent a key ingredient of success.

A commitment to maintaining high standards is critical to satisfying your internal and external customers at every level.

Quality should be everybody’s priority. It ensures that others’ needs and expectations are met, resources are used efficiently, deliverables and milestones are achieved and that you build and sustain a credible reputation for yourself, your team and your organization.

In this interactive session you will focus on quality at the individual and team level. You will learn how to account for growing zompetition, diverse customers, and a tighter job market; providing quality for your full range of customers and thereby securing personal and professional success.

• Do you want to build a personal reputation for consistent, high quality work?
• Would your team and your entire organization also benefit from having a reputation for quality?
• Would you like a better understanding of your customers’ needs and expectations?
• Does everybody in your team understand the impact they have on the quality of your product/service?

• Define the key principles of quality and understand the benefits to your organization of applying these principles to all operations
• Identify your customers and their needs and expectations
• Analyse ways to ensure your organization meets customer expectations, every time
• Develop strategies to reduce mistakes and improve quality at both the individual and team levels
• Act as an advocate of a culture of quality