Course/programme

Managing Upwards

In some situations, you may find that you need to work with managers, directors, clients and individuals from various departments where you have little or no line of authority. In order to achieve a successful outcome, you must be able to communicate in the appropriate way and have the confidence to influence for the right outcome. It is important to work on your personal brand and build respect so that people take you seriously.
  • Identify different communication styles
  • Work on presenting a positive image
  • Create an action plan for increasing your confidence and influence
  • Training options for individual learners, groups/teams & organisation-wide

Course Code: OV-MUP

1x3 hr virtual session | 6-8 hrs on-demand learning | 30 mins coaching (optional extra for teams)

This programme is available for individuals, groups and teams

It’s more than just a course.
This is a learning journey.
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On-demand digital learning playlist

Engage

1 x 3 hour instructor-led virtual training session

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

This course will enable you to improve the way you interact with people and get the best out of others in order to achieve the successful outcomes you want and the business needs.

Your objectives and projects may rely on getting people on board who are more senior than you or who you have no direct authority. On this course, you will have the opportunity to plan some specific techniques and strategies you can use to increase your personal influence, build respect and communicate more assertively. You will leave with an action plan for increasing your confidence and influence in the situations you have identified as important.

This course is suitable for individuals who communicate at all levels - including managers, directors and clients - and who do so with little or no line of authority.

By the end of this course you will be able to:

  • Know how to respond assertively to passive and aggressive behaviour
  • Apply an assertive response to some common workplace situations
  • Implement a plan to deal with others more assertively
  • Identify different communication styles in action and flex your style to influence others
  • Reflect on how you want to be perceived by others and work on presenting a positive image
  • Identify the sources of power in an organisation and use these to increase your influence
Course overview

This course will enable you to improve the way you interact with people and get the best out of others in order to achieve the successful outcomes you want and the business needs.

Your objectives and projects may rely on getting people on board who are more senior than you or who you have no direct authority. On this course, you will have the opportunity to plan some specific techniques and strategies you can use to increase your personal influence, build respect and communicate more assertively. You will leave with an action plan for increasing your confidence and influence in the situations you have identified as important.

Is it right for me?

This course is suitable for individuals who communicate at all levels - including managers, directors and clients - and who do so with little or no line of authority.

What will I learn?

By the end of this course you will be able to:

  • Know how to respond assertively to passive and aggressive behaviour
  • Apply an assertive response to some common workplace situations
  • Implement a plan to deal with others more assertively
  • Identify different communication styles in action and flex your style to influence others
  • Reflect on how you want to be perceived by others and work on presenting a positive image
  • Identify the sources of power in an organisation and use these to increase your influence
For individuals

Upcoming dates

£ 500.00 (+ VAT)

Reserve your place
For groups & teams

Up to 15 people per programme.

From £2000 (+VAT)

Bring in-house
Passports & Membership

Take a look at our individual learner passports or team experience membership package – access more learning and support for less.

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