Live bite-size workshop

Challenging Conversations Part 2

Have you ever put off having that conversation with a team member or colleague because you just know how they’re going to react? Delaying only makes it harder to deal with the issues when they can’t be avoided any longer. Help is at hand. Discover ways of preparing for tough conversations, with tips on how to deal with bad reactions, “read” body language and listen more actively.
  • Learn how to prepare in advance of a conversation
  • Structured techniques, strategies and tips
  • Confidently conduct a challenging conversation
  • Training options for groups/teams & organisation-wide

Course Code: VILT-SD-CHC

90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

This programme is available for groups and teams

This 90-minute practical session focuses on a four-stage structure for having a challenging conversation, with the opportunity to explore and practise the skills required to lead the conversation to a productive conclusion. These include building rapport, constructive challenge, reframing, and using positive language.

 

This short session is suitable for anyone who is facing a difficult conversation and would like to practise the skills they need to approach it confidently and ensure a positive outcome.

By the end of this session, you will be able to:

  • Confidently conduct a challenging conversation, following a four-stage structure

This virtual session can be combined with:
Challenging Conversations - Virtual Learning Espresso
 
 

Overview

This 90-minute practical session focuses on a four-stage structure for having a challenging conversation, with the opportunity to explore and practise the skills required to lead the conversation to a productive conclusion. These include building rapport, constructive challenge, reframing, and using positive language.

 

Is it right for me?

This short session is suitable for anyone who is facing a difficult conversation and would like to practise the skills they need to approach it confidently and ensure a positive outcome.

What will I learn?

By the end of this session, you will be able to:

  • Confidently conduct a challenging conversation, following a four-stage structure
Further courses to consider

This virtual session can be combined with:
Challenging Conversations - Virtual Learning Espresso
 
 

For groups & teams

Virtual or in-person workshop. Up to 15 people per programme.

From £1200 (+VAT)

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