Live bite-size workshop

Challenging Conversations

Have you ever put off having that conversation with a team member or colleague because you just know how they’re going to react? Delaying only makes it harder to deal with the issues when they can’t be avoided any longer. Help is at hand. Discover ways of preparing for tough conversations, with tips on how to deal with bad reactions, “read” body language and listen more actively.
  • Establish the most common challenging conversations
  • Learn what to do if things go badly during a challenging conversation
  • Describe what an effective challenging conversation looks like, and how to achieve a successful outcome
  • Training options for groups/teams & organisation-wide

Course Code: VILT-CHC

90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

This programme is available for groups and teams

This 90-minute session looks at a structured set of techniques, strategies and tips to make those tricky conversations more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, and managing emotional reactions

 

This short session is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.

By the end of this session, you will be able to:

  • Establish the most commonly encountered challenging conversations and what makes them challenging 
  • Describe what to do if things go badly during a challenging conversation 
  • Explain what preparation is needed ahead of a challenging conversation taking place
  • Describe what an effective challenging conversation looks like, and how to achieve a successful outcome

This virtual session can be combined with:
Challenging Conversations - Virtual Learning Skill Drill

Overview

This 90-minute session looks at a structured set of techniques, strategies and tips to make those tricky conversations more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, and managing emotional reactions

 

Is it right for me?

This short session is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.

What will I learn?

By the end of this session, you will be able to:

  • Establish the most commonly encountered challenging conversations and what makes them challenging 
  • Describe what to do if things go badly during a challenging conversation 
  • Explain what preparation is needed ahead of a challenging conversation taking place
  • Describe what an effective challenging conversation looks like, and how to achieve a successful outcome
Further courses to consider

This virtual session can be combined with:
Challenging Conversations - Virtual Learning Skill Drill

For groups & teams

Virtual or in-person workshop. Up to 15 people per programme.

From £1350 (+VAT)

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Or speak to one of our friendly learning advisers by:

Phone

0345 071 2801

Email

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