Problem Solving

Solving problems is at the centre of what people at work do every day. And the problems we face daily come in all shapes, sizes, and levels of complexity: everything from “what background colour should we use for this poster?” all the way to “how can we solve this important and complex issue for our company’s largest client?”

It’s critical then that we learn how to be confident problem solvers: our problem-solving abilities not only determine how well we do in our current roles, but also impact how far we can climb.

In this 90-minute workshop, you will learn how to identify the right problems so that you don’t waste time and effort pursuing solutions to the wrong ones. Then, you will discover a variety of ways to generate and evaluate potential solutions. You’ll also learn how to effectively engage your stakeholders to secure the buy-in and commitment you’ll need to see the solution through to completion.

This session will provide you with a practical set of tools and a step-by-step approach to apply to your own problems. Once you get back to your desk, you’ll be ready to tackle whatever faces you and drive to more successful resolutions and outcomes.

• Is problem-solving a regular part of your day?
• Do you ever waste time and effort on a problem, only to find that what you thought wasn’t the real issue after all?
• Would you like to streamline and structure your approach to problem-solving?
• Would you like to eliminate frustration and tension in group problem-solving?

By the end of this session, you will be able to:

• Explain the key stages of effective problem-solving
• Correctly diagnose the root cause of any business problem
• Generate and evaluate potential solutions for the problems you face
• Engage stakeholders to enable effective decision making
• Implement solutions to your problems – and monitor progress as you go