Live bite-size workshop

Assertiveness

Being assertive is about finding a balance between your own needs and rights and other peoples’ needs and rights. We all have the right to express ourselves openly and stand up for our point of view, but at the same time, we have the responsibility to acknowledge and respect the rights and beliefs of others.
  • Understand the differences between assertiveness, aggression and being passive
  • Develop tools and techniques to boost your assertiveness
  • Create a plan to deal with others more assertively
  • Training options for groups/teams & organisation-wide

Course Code: VILT-AS

90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning programme)

This programme is available for groups and teams

You can probably think of a time at work when you experienced the fight-or-flight response: your heartbeat quickened, you began breathing faster, and your entire body became tense. You are now primed for action, but what kind of action should you take? Stand your ground and fight back, or run away to safety?
The threatening situations we face in the workplace require a different kind of response. We must learn to control our instincts, choose a more rational response, and use this to our advantage. Behaving assertively means finding an outcome where everybody wins and nobody is forced to fight or to flee.

  • Does other peoples’ behaviour sometimes make you feel uncomfortable, but you’re not sure why?
  • Do you too often find yourself saying ‘yes’ when what you really meant was ‘no’?
  • Would you like to be able to express your point of view, confidently and clearly, and in a way that makes people sit up and listen?
  • Are there certain situations where you look back and wish you’d handled yourself better?
  • Have you ever struggled to remain calm and professional in the face of anger or hostility?
  • Do you ever find it difficult to find the right words in a tricky situation?

By the end of this session, you will be able to:

  • Describe the characteristics of assertiveness and the positive role that assertiveness plays in the workplace
  • Recognise the key elements of assertive, aggressive, passive-aggressive and passive behaviour
  • Apply an assertive response to some common workplace situations
  • Determine when to say ‘no’ and do so positively and confidently
Overview

You can probably think of a time at work when you experienced the fight-or-flight response: your heartbeat quickened, you began breathing faster, and your entire body became tense. You are now primed for action, but what kind of action should you take? Stand your ground and fight back, or run away to safety?
The threatening situations we face in the workplace require a different kind of response. We must learn to control our instincts, choose a more rational response, and use this to our advantage. Behaving assertively means finding an outcome where everybody wins and nobody is forced to fight or to flee.

Is it right for me?
  • Does other peoples’ behaviour sometimes make you feel uncomfortable, but you’re not sure why?
  • Do you too often find yourself saying ‘yes’ when what you really meant was ‘no’?
  • Would you like to be able to express your point of view, confidently and clearly, and in a way that makes people sit up and listen?
  • Are there certain situations where you look back and wish you’d handled yourself better?
  • Have you ever struggled to remain calm and professional in the face of anger or hostility?
  • Do you ever find it difficult to find the right words in a tricky situation?
What will I learn?

By the end of this session, you will be able to:

  • Describe the characteristics of assertiveness and the positive role that assertiveness plays in the workplace
  • Recognise the key elements of assertive, aggressive, passive-aggressive and passive behaviour
  • Apply an assertive response to some common workplace situations
  • Determine when to say ‘no’ and do so positively and confidently
For groups & teams

Virtual or in-person workshop. Up to 15 people per programme.

From £1200 (+VAT)

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