This course will help you to understand what assertiveness is and how this type of behavior compares to aggression and passivity. You will learn and practice some tips, techniques and strategies for remaining calm and professional in the face of anger or hostility and managing your own response to difficult situations.View course
This course addresses the connection between resilience, handling stress and our ability to work positively. It explores the physical, emotional and mental aspects of sustaining optimum levels of energy and pressure, to help you to remain focused and deliver high performance.View course
At a senior level, the ability to influence and persuade others is essential in order to gain commitment and buy-in to your decisions and objectives. This course is therefore designed to strengthen your ability to influence others to your way of thinking and to support you in delivering impactful change in a business or project environment.View course
This course will enable you to improve the way you interact with people and get the best out of others in order to achieve the successful outcomes you want and the business needs.View course
Understanding and employing effective communication techniques at work can help you achieve your objectives, build strong relationships and improve outcomes for everyone.
This practical course focuses on all of the critical elements of communication, and you will leave the course with a plan to develop your confidence and competence in a range of communication techniques.
This session explores the pressing issue of combatting sexual harassment in the workplace: what is it, how to identify it, and what to do about it if you witness inappropriate behavior.View course