Powering a better way of working in Canada
Our people are the single biggest factor behind our success.
Single Place for Professional Development and Compliance Training.
Benchmarking the changing role of L&D in achieving business success.
Course Code: OV-CC
half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)
This program is available for groups and teams
On-demand digital learning playlist
half-day live session delivered virtually or in-person
Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)
This course looks at a structured set of techniques, strategies and tips to make those tricky conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, using positive language and managing emotional reactions. You will have the opportunity to practice these skills, using a four-stage structure to lead the conversation to a positive conclusion.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
By the end of this course you will be able to:
You may also like:Handling Difficult SituationsGiving and Receiving Feedback
Live session delivered virtually or in-person. Up to 15 people per programme.
Contact us for pricing
Build your own blended learning program using this bite-size session as one of the building blocks - Excite, Engage, Embed.
Want a tailored program for groups/teams? Use our menu of options to create the perfect training experience to suit your needs.
We provide a holistic range of services to help you create a skilled, high-performing and resilient workforce… wherever they are.
Giving and Receiving Feedback