Course/learning journey

Communicating with Impact

Understanding and employing effective communication techniques in the work environment can go a long way to helping you achieve your aims. Humans are unique in being able to use words to communicate and yet we so often get it wrong. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and keeping the feedback loop going.

Become a leader communicator
Practice powerful new tools and techniques in a safe environment
Take away practical steps for more credible and effective communication
Training options for individual learners, groups/teams & organization-wide

Course Code: OV-CWI

half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This program is available for groups and teams

It’s more than just a course.
This is a learning journey.

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On-demand digital learning playlist

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half-day live session delivered virtually or in-person

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

This practical and highly interactive workshop is designed to enable you to consider the purpose and outcomes required from workplace communications and develop the skills, confidence and energy to create the impact you choose when you choose to create it. You will have the opportunity to practice powerful new tools and techniques in a safe environment and you will take away practical steps for more credible and effective communication with any audience. The aim is to equip you with everything you need to build your communication capacity at all levels - whether it be interpersonal, organizational or external, and enable you to become a leader communicator who connects and resonates with any stakeholder.

Suitable for anyone who would like to develop the skills to communicate with greater impact in the workplace.

By the end of this course you will be able to:

Define how to make the greatest impact when communicating
Listen empathetically rather than competitively
Use a balance of advocacy and inquiry techniques to make conversations more productive
Deliver authenticity through congruent communication

Reviewing the five key principles of impactful communication: Authentic, Clear, Relevant, Adequate, Compelling
Identifying when to use advocacy and inquiry for maximum impact
Listening and responding with empathy
Aligning visual, verbal and vocal elements of communication
Becoming aware of micro-inequities and micro-affirmations and their impact on congruence
The three elements of a powerful story
How to incorporate compelling and relevant storytelling into presentations and other communications
Using the AEIOU model of positive conversations to defuse conflict

Course overview

Is it right for me?

Suitable for anyone who would like to develop the skills to communicate with greater impact in the workplace.

What will I learn?

By the end of this course you will be able to:

Define how to make the greatest impact when communicating
Listen empathetically rather than competitively
Use a balance of advocacy and inquiry techniques to make conversations more productive
Deliver authenticity through congruent communication

What will it cover?

Reviewing the five key principles of impactful communication: Authentic, Clear, Relevant, Adequate, Compelling
Identifying when to use advocacy and inquiry for maximum impact
Listening and responding with empathy
Aligning visual, verbal and vocal elements of communication
Becoming aware of micro-inequities and micro-affirmations and their impact on congruence
The three elements of a powerful story
How to incorporate compelling and relevant storytelling into presentations and other communications
Using the AEIOU model of positive conversations to defuse conflict

Further courses to consider