Course/learning journey

Assertiveness at Work

Being assertive is a core communication skill. It is not about being aggressive or angry, but rather it's about having confidence in what you believe in whilst showing total respect for others' opinions. This topic is focused on tips for working assertively by building congruence with other people, increasing your confidence and self-esteem in the process.

Develop the ability to act assertively in challenging workplace situations
Tips, techniques and strategies for remaining calm and professional
Opportunity to practice responding assertively
Training options for individual learners, groups/teams & organization-wide

Course Code: OV-AAW

2 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This program is available for groups and teams

It’s more than just a course.
This is a learning journey.

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On-demand digital learning playlist

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2 x half-day live session delivered virtually or in-person (delivered on consecutive days)

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

This course will help you to understand what assertiveness is and how this type of behavior compares to aggression and passivity. You will learn and practice some tips, techniques and strategies for remaining calm and professional in the face of anger or hostility and managing your own response to difficult situations. You will also have the opportunity to practice responding assertively to requests made by others and making requests in a way that gives you the best likelihood of a positive response. You will leave with a plan of action to respond assertively to at least one personal workplace situation.

This course is suitable for people who would like to recognize and respond appropriately to different types of behavior and develop the ability to act assertively in challenging workplace situations.

By the end of this course you will be able to:

Explain the characteristics of assertiveness and the positive role assertiveness plays in the workplace
Recognize the fight or flight response and how to control your instinctive reactions
Practice assertive body language and active listening skills
Use assertiveness techniques to defuse aggression and regain control of a situation
Choose an appropriate response to requests made of your time and say ‘no‘ positively and confidently
Make assertive requests of others that are likely to be met with a positive response
Implement a plan to deal with others more assertively