Human skills in an AI world
Technology, including AI automation and augmentation, is already reshaping how organisations get work done. Business leaders need to prepare their workforce for major changes and disruptions in the nature of work – what it is, how it’s done, the skills and capabilities needed.
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What are the key human skills & capabilities?
Boosting human skills and capabilities is more important, not less – social-creative and interpersonal abilities are crucial for thriving in an AI world, and for tackling increasingly complex problems. So, what are the key human skills and capabilities and how can we power them to the next level?
The Hemsley Insights Group (a team of external L&D practitioners, clients, and internal learning experts) reviewed the latest evidence from research and L&D best practice… We have identified the top 12 capabilities that all humans need to thrive in an AI world, covering 4 key areas.
Capabilities & specific human skills
Emotional intelligence: Being emotionally aware and agile is foundational to thriving in a technology driven world – becoming our best selves with skill, individually and together.
Health and resilience: Learning how to tolerate uncertainty, nurture well-being, sustain resilience and boost vitality are crucial to personal sustainability.
Lifelong learning: Being a dynamic learner is critical to success – embracing new opportunities for growth, progressing in unforeseen ways, and mastering new ways of knowing and working.
Complex problem solving: Dynamic thinking is fundamental to addressing complex problems – making sense of new situations; navigating multiple interwoven factors; and re-shaping the plan regularly.
Analytical reasoning: Analytical reasoning is crucial to leveraging, focusing, and translating abundant data – using AI/technology to make sense of things, critique information, and prioritize actions
Innovating and creating: Initiate ideas by combining exploration, imagination, collaboration and solution focus – challenging assumptions, networking ideas, and refining options regularly.
Including and belonging: Becoming a trusted and valued team member, creating an environment where we all feel appreciated, supported and boosted - for who we are, what we know, what we value, and what we offer.
Collaborating with purpose: Coming together to magnify our combined potential, value and fulfilment – all working towards something bigger, bolder, important.
Adapting and improving: Standing still is not an option – we need to be willing to challenge the status quo, critically review ways of working, devise experiments, and change in healthy, sustainable ways.
Sustainable decision making: Practicing mindful decision making which considers both the present and long-term impacts of choices – personally, for the organisation, the environment, and for society.
Developing others: Giving and receiving meaningful support to grow, thrive and succeed – individually and together. Investing time and resources to build future proofed skills and› capabilities.
Fostering community: Nurturing a positive, collaborative and supportive environment based on strong relationships, open communication, celebrating commonalities, appreciating uniqueness and valuing every voice.
So, what are the key human skills and capabilities and how can we power them to the next level?
We believe everyone needs to boost their ‘human capabilities’ but there may be particular priorities for an organzation at any point in time.
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