Live bite-size workshop

Creating Quality

We are consistently producing and creating work, but how do you make sure that you are creating quality work? Quality is measurable. Each of us is able to define what is meant by quality and most of us have been on the receiving end of poor quality. We know what we expect. So when we receive poor quality goods or services, it can be frustrating. This poor experience can influence our perceptions of the brand, the business and the people involved.

Understand the concept of quality and your customers' expectations
Develop strategies to reduce mistakes and improve quality
Learn how to be an advocate of quality
Training options for groups/teams & organisation-wide

Course Code: VILT-CQ

90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning program)

This programme is available for groups and teams

In today’s fast-paced business world, delivering top-notch work is the key to staying ahead. By mastering the art of getting things right the first time, you’ll save valuable time, exceed customer expectations, and build a reputation for excellence. Raising your standards means better resource management, quicker goal achievement, and consistently surpassing what’s expected.
This dynamic, hands-on session will arm you with powerful strategies to elevate quality at both the individual and team levels. You’ll walk away with actionable insights to boost performance, satisfy your customers, and fuel personal and professional growth. Don’t miss the chance to unlock your full potential and drive success!

This program is ideal for anyone looking to elevate their output quality. Whether you're a manager empowering your team, seeking techniques to foster a quality mindset, or aiming to enhance your own skills, this session has you covered.

By the end of this session, you will be able to:

Define what quality means and the characteristics required
Identify what impacts the ability to achieve quality standards
Explore techniques to improve quality standards
Develop strategies to reduce mistakes and improve quality at both the individual and team levels

Bring this programme in-house

Who is this course for?

An Individual A team/business

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