Live bite-size workshop

Creating Quality

We are consistently producing and creating work, but how do you make sure that you are creating quality work? Quality is measurable. Each of us is able to define what is meant by quality and most of us have been on the receiving end of poor quality. We know what we expect. So when we receive poor quality goods or services, it can be frustrating. This poor experience can influence our perceptions of the brand, the business and the people involved.
  • Understand the concept of quality and your customers' expectations
  • Develop strategies to reduce mistakes and improve quality
  • Learn how to be an advocate of quality
  • Training options for groups/teams & organisation-wide

Course Code: VILT-CQ

90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning program)

This programme is available for groups and teams

This 90-minute session promotes an understanding of the concept of quality and how to identify and meet your customers‘ expectations of quality.
Participants will develop strategies for checking work and reducing mistakes and explore an approach for improving quality.

 

This session is for anyone who wants to improve their approach to quality.

By the end of this session, you will be able to:

  • Explore the concept of quality
  • Identify our customers in order to understand their needs and expectations
  • Develop strategies to reduce mistakes and improve quality
  • Learn how to be an advocate of quality
  • Analyse methods of meeting customer expectations
Overview

This 90-minute session promotes an understanding of the concept of quality and how to identify and meet your customers‘ expectations of quality.
Participants will develop strategies for checking work and reducing mistakes and explore an approach for improving quality.

 

Is it right for me?

This session is for anyone who wants to improve their approach to quality.

What will I learn?

By the end of this session, you will be able to:

  • Explore the concept of quality
  • Identify our customers in order to understand their needs and expectations
  • Develop strategies to reduce mistakes and improve quality
  • Learn how to be an advocate of quality
  • Analyse methods of meeting customer expectations
For groups & teams

Virtual or in-person workshop. Up to 15 people per program.

From Contact us for pricing

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+49 69 9203 7568 0

Email

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