Course/learning journey

Conducting Challenging Conversations

Have you ever put off having that conversation with a team member or colleague because you just know how they’re going to react? Delaying only makes it harder to deal with the issues when they can’t be avoided any longer. Help is at hand. Discover ways of preparing for tough conversations, with tips on how to deal with bad reactions, “read” body language and listen more actively.

Learn how to prepare in advance of a conversation
Introduction to structured techniques, strategies and tips
Practice confidently conducting a challenging conversation
Training options for individual learners, groups/teams & organisation-wide

Course Code: OV-CC

half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This programme is available for individuals, groups and teams

It’s more than just a course.
This is a learning journey.

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On-demand digital learning playlist

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Half-day live session delivered virtually or in-person

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

This course looks at a structured set of techniques, strategies and tips to make those tricky conversations less daunting and more productive. It covers how to prepare yourself in advance of the conversation, as well as specific techniques of building rapport, active listening, using positive language and managing emotional reactions. You will have the opportunity to practise these skills, using a four-stage structure to lead the conversation to a positive conclusion.

This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.

By the end of this course you will be able to:

Establish the most commonly encountered challenging conversations and what makes them challenging
Describe what to do if things go badly during a challenging conversation
Explain what preparation is needed ahead of a challenging conversation taking place
Describe what an effective challenging conversation looks like, and how to achieve a successful outcome
Confidently conduct a challenging conversation, following a four-stage structure

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