Bite-size learning session

Questioning and Listening

Effective questioning and listening skills are fundamental to effective communication and building relationships with others. Listening is an active process and requires conscious effort and interest. Applying active listening skills can help to build rapport with internal and external customers, to develop mutual understanding and overcome challenges collaboratively. Asking the right questions is also critical, as this helps us to understand important information and manage the conversation.
  • Highlight the importance of questioning and listening skills
  • Explore the barriers to listening and how to apply active skills to build rapport
  • Gain a better understanding of good questioning techniques
  • Training options for groups/teams & organisation-wide

Course Code: VILT-QL

90 mins (Perfect for use as part of a blended learning programme)

This programme is available for groups and teams

This 90-minute virtual session highlights the importance of questioning and listening skills in the process of effective communication. Explore the barriers to listening and how to apply active listening skills to build rapport and more successful relationships with clients and colleagues.
You will learn how to plan for a conversation and practise a variety of questioning techniques to help achieve your desired outcomes.

 

This session is for anyone who wants to improve their questioning and listening skills.

By the end of this session, you will be able to:

  •  Look at the process of effective communication
  •  Cover the barriers to listening, and active listening as well
  •  Gain a better understanding of good questioning technique and how to plan for a conversation
Overview

This 90-minute virtual session highlights the importance of questioning and listening skills in the process of effective communication. Explore the barriers to listening and how to apply active listening skills to build rapport and more successful relationships with clients and colleagues.
You will learn how to plan for a conversation and practise a variety of questioning techniques to help achieve your desired outcomes.

 

Is it right for me?

This session is for anyone who wants to improve their questioning and listening skills.

What will I learn?

By the end of this session, you will be able to:

  •  Look at the process of effective communication
  •  Cover the barriers to listening, and active listening as well
  •  Gain a better understanding of good questioning technique and how to plan for a conversation
For groups & teams

Up to 15 people per programme.

From Contact us for pricing

Bring in-house
Create a blended programme

Build your own blended learning programme using this bite-size session as one of the building blocks - Excite, Engage, Embed.

Find out more
Bring this programme in-house
Who is this course for?
With your permission, we would also like to keep you updated about programs and/or services similar to the one you are enquiring about as well as special offers, L&D updates and content to help you with your ongoing learning and development. If this is okay please tick one or more of the boxes below so we know how best to contact you.
fieldset
We will always respect the personal information you give to us; it will never be shared with anyone and it will be managed according to our Privacy Policy.
Or speak to one of our friendly learning advisers by:
Custom learning experiences for teams, groups, or for the organisation
Pick the building blocks & services you need from our menu

Want a tailored programme for groups/teams? Use our menu of options to create the perfect training experience to suit your needs.

Take a look
Considering an organisation-wide learning solution?

We provide a holistic range of services to help you create a skilled, high-performing and resilient workforce… wherever they are.

Find out more