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Course Code: OV-AAW
2 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)
This programme is available for individuals, groups and teams
On-demand digital learning playlist
2 x half-day live session delivered virtually or in-person (delivered on consecutive days)
Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)
This course will help you to understand what assertiveness is and how this type of behaviour compares to aggression and passivity. You will learn and practise some tips, techniques and strategies for remaining calm and professional in the face of anger or hostility and managing your own response to difficult situations. You will also have the opportunity to practise responding assertively to requests made by others and making requests in a way that gives you the best likelihood of a positive response. You will leave with a plan of action to respond assertively to at least one personal workplace situation.
This course is suitable for people who would like to recognise and respond appropriately to different types of behaviour and develop the ability to act assertively in challenging workplace situations.
By the end of this course you will be able to:
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Upcoming dates (select date for price info)
Live session delivered virtually or in-person. Up to 15 people per programme.
Contact us for pricing
Build your own blended learning programme using this bite-size session as one of the building blocks - Excite, Engage, Embed.
Want a tailored programme for groups/teams? Use our menu of options to create the perfect training experience to suit your needs.
We provide a holistic range of services to help you create a skilled, high-performing and resilient workforce… wherever they are.
Building Your Confidence