Course/learning journey

Supplier and Contract Management

Smart supplier management begins when a supplier is appointed, and the bulk of responsibility usually transfers at this point from procurement specialists to operational managers - functions such as supply chain, manufacturing, maintenance, facilities, and service delivery. There are four main activities involved with supplier management: supplier relationship management, performance and contract management, supplier development and improvement and, governance and risk management.

Understanding the Stages of Effective Contract and Supplier Management
Identifying risks and their impact/probability
Choosing the right measure for the situation
Training options for individual learners, groups/teams & organisation-wide

Course Code: OV-COSM

2 x half-day live session delivered virtually or in-person | 6-8 hrs on-demand learning | 30-minute coaching session (optional extra for teams)

This programme is available for individuals, groups and teams

It’s more than just a course.
This is a learning journey.

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On-demand digital learning playlist

...Engage

2 x half-day live session delivered virtually or in-person (delivered on consecutive days)

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Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Getting the best value out of your suppliers doesn‘t stop when the ink is still wet on the contract.
In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

This workshop will draw upon participants‘ experiences of good and bad supplier management, as well as using expert trainer input from trainers with experience of being suppliers and contract managers.

By the end of this course you will be able to:

Understand and construct simple and effective processes for supplier governance and relationship management
Recognise and use the stages of the contract management cycle
Use the most appropriate hard and soft performance measures with your suppliers
Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them

Learners will be asked to complete a short pre-course activity to enable the virtual course to be a truly interactive and engaging experience.

Understanding the Stages of Effective Contract and Supplier Management
Defining contract and supplier management
The contract management cycle
Communicating and managing the relationship
The Importance of Relationship Management
Relationship management styles
The ‘building blocks‘ of an effective supplier relationship
Practical exercise on relationship management
Common Problems and Pitfalls
The most common problems and how to spot them
Managing changes and avoiding scope creep
Strategies for dealing with common problems
Dispute resolution
Risks to Effective Contract Delivery
Identifying risks and their impact/probability
Managing and mitigating risks
Risk management activity
Measuring Supplier Performance
Common performance measures
Using Service Level Agreements (SLAs)
Soft measures of performance - satisfaction and attitude
Choosing the right measure for the situation

You may also like:
Negotiating with Suppliers

Course overview

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

Is it right for me?

If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

What will I learn?

By the end of this course you will be able to:

Understand and construct simple and effective processes for supplier governance and relationship management
Recognise and use the stages of the contract management cycle
Use the most appropriate hard and soft performance measures with your suppliers
Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them

Pre-course activity

Learners will be asked to complete a short pre-course activity to enable the virtual course to be a truly interactive and engaging experience.

What will it cover?

Understanding the Stages of Effective Contract and Supplier Management
Defining contract and supplier management
The contract management cycle
Communicating and managing the relationship
The Importance of Relationship Management
Relationship management styles
The ‘building blocks‘ of an effective supplier relationship
Practical exercise on relationship management
Common Problems and Pitfalls
The most common problems and how to spot them
Managing changes and avoiding scope creep
Strategies for dealing with common problems
Dispute resolution
Risks to Effective Contract Delivery
Identifying risks and their impact/probability
Managing and mitigating risks
Risk management activity
Measuring Supplier Performance
Common performance measures
Using Service Level Agreements (SLAs)
Soft measures of performance - satisfaction and attitude
Choosing the right measure for the situation

Further courses to consider

You may also like:
Negotiating with Suppliers

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Who is this course for?

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