Live bite-size workshop

Questioning and Listening

Effective questioning and listening skills are fundamental to effective communication and building relationships with others. Listening is an active process and requires conscious effort and interest. Applying active listening skills can help to build rapport with internal and external customers, to develop mutual understanding and overcome challenges collaboratively. Asking the right questions is also critical, as this helps us to understand important information and manage the conversation.

Highlight the importance of questioning and listening skills
Explore the barriers to listening and how to apply active skills to build rapport
Gain a better understanding of good questioning techniques
Training options for groups/teams & organization-wide

Course Code: VILT-QL

90-minute live session delivered virtually or in-person (Perfect for use as part of a blended learning program)

This program is available for groups and teams

This 90-minute session highlights the importance of questioning and listening skills in the process of effective communication. Explore the barriers to listening and how to apply active listening skills to build rapport and more successful relationships with clients and colleagues.

You will learn how to plan for a conversation and practice a variety of questioning techniques to help achieve your desired outcomes.

This session is for anyone who wants to improve their questioning and listening skills.

By the end of this session, you will be able to:

Look at the process of effective communication
Cover the barriers to listening, and active listening as well
Gain a better understanding of good questioning technique and how to plan for a conversation

Bring this program in-house

Who is this course for?

An Individual A team/business

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